Open to opportunities

Daniela Erb

@danielaerb

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Empathetic professional with expertise in management and social work.

Thailand

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What I'm looking for

I am looking for a role that values empathy and offers opportunities for growth.

I am a highly skilled and empathetic professional with extensive experience in management, social work, and business development. My career has been marked by a proven ability to lead and manage teams effectively, provide care and support to vulnerable individuals, and drive business growth. I pride myself on my excellent communication skills, which I have honed in German, English, and basic Thai.

Throughout my career, I have held various roles that have allowed me to develop a diverse skill set. As the owner and founder of a hotel, I directed and managed operations while ensuring a high level of customer support and satisfaction. My experience as a social worker has equipped me with the ability to provide educational support and care for children and young people, fostering a nurturing environment that promotes their development. I am passionate about making a positive impact in the lives of others and am committed to continuous personal and professional growth.

Experience

Work history, roles, and key accomplishments

Customer Support

School78

Feb 2020 - Aug 2025 (5 years 6 months)

Provided customer support, managed data and subscriptions, and handled invoicing. Assisted with management and administrative tasks.

Customer Support Data Management Subscription Management Invoicing Administrative Assistance

Hotel Director and Manager

Consulting Enda Lanta Co.Ltd.

Oct 2018 - Jun 2024 (5 years 8 months)

Directed and managed the hotel as the owner and founder of the company. Drove business development initiatives.

Hotel Management Business Development Team Leadership Customer Service

Social Worker

Zurich City

Oct 2012 - Jul 2017 (4 years 9 months)

Managed a daycare center for children aged 5-12. Provided care and support to vulnerable individuals.

Daycare Management Childcare Social Work Team Management Empathy

Social Worker

Youth Residential Group Limmattal

May 2010 - Sep 2011 (1 year 4 months)

Provided fully supervised social educational support and care for dissocial young people. Focused on their well-being and development.

Social Work Conflict Resolution

Social Worker Training

School Home Foundation Dielsdorf

Nov 2005 - Apr 2010 (4 years 5 months)

Educated disabled people in a group home setting. Provided support in a protected working environment for individuals with disabilities.

Special Education Disability Support Group Home Management Social Pedagogy Caregiving

Intern and Group Leader

Pigna

Apr 2005 - Oct 2005 (6 months)

Supported and cared for people with disabilities. Gained practical experience in social work.

Disability Support Caregiving Social Work Empathy

Accounting Clerk

MAN Nutzfahrzuege (Schweiz) AG

Jan 2004 - Mar 2005 (1 year 2 months)

Managed debtors accounting for the company. Ensured accurate financial records.

Debtors Accounting Data Entry

Accounting Assistant

Reuters SA

Feb 2001 - Mar 2003 (2 years 1 month)

Assisted with various accounting tasks. Supported the finance department.

Financial Reporting Data Analysis Bookkeeping Microsoft Excel

Assistant Debtors Accounting

Zweifel Pomy-Chips AG

Aug 1998 - Jan 2001 (2 years 5 months)

Assisted with debtors accounting. Maintained accurate financial records.

Debtors Accounting Financial administration Data Entry Invoicing

Education

Degrees, certifications, and relevant coursework

Social Work, Zurich

Social Work, Social Work

Completed extra-occupational training in social pedagogy, gaining comprehensive knowledge and practical skills in social work. Focused on theoretical frameworks and real-world applications to support individuals and communities.

Office, Zurich

Commercial Apprenticeship, Office

Underwent office training across all departments of the company, acquiring a broad understanding of business operations. Developed strong administrative and organizational skills essential for various office functions.