Open to opportunities

Daniela Erb

@danielaerb

Message

I am an experienced manager and social worker driving care and business development.

Thailand

Message

What I'm looking for

I seek leadership roles combining management and social care where I can apply empathy and business development skills to improve services, lead teams, and support vulnerable people in a collaborative, mission-driven organization.

I am a skilled and empathetic manager and social worker with extensive experience leading teams, directing a hotel I founded, and delivering care in youth and disability services. I have driven business development, managed operations and finance, and built trust across multicultural environments.

I hold formal training in social work and completed a commercial apprenticeship, bringing hands-on accounting and administrative experience. I communicate fluently in German and English with intermediate Thai, and I seek roles that combine care-driven leadership with operational growth.

Experience

Work history, roles, and key accomplishments

Customer Support

School78

Feb 2020 - Aug 2025 (5 years 6 months)

Provided customer support, managed data and subscriptions, and handled invoicing. Assisted with management and administrative tasks.

Customer Support Data Management Subscription Management Invoicing Administrative Assistance

Hotel Director and Manager

Consulting Enda Lanta Co.Ltd.

Oct 2018 - Jun 2024 (5 years 8 months)

Directed and managed the hotel as the owner and founder of the company. Drove business development initiatives.

Hotel Management Business Development Team Leadership Customer Service

Hotel Director and Manager

Enda Lanta Co. Ltd.

Oct 2018 - Jun 2024 (5 years 8 months)

Directed and managed the hotel as owner and founder, overseeing operations, staff, guest services, and business development from 2018 to 2024.

Hotel Operations Business Development Team Leadership Customer Service Staff Training Budgeting Hospitality Management

Social Worker

Zurich City

Oct 2012 - Jul 2017 (4 years 9 months)

Managed a daycare center for children aged 5-12. Provided care and support to vulnerable individuals.

Daycare Management Childcare Social Work Team Management Empathy

Social Worker

Youth Residential Group Limmattal

May 2010 - Sep 2011 (1 year 4 months)

Provided fully supervised social educational support and care for dissocial young people. Focused on their well-being and development.

Social Work Conflict Resolution

Social Worker Training

School Home Foundation Dielsdorf

Nov 2005 - Apr 2010 (4 years 5 months)

Educated disabled people in a group home setting. Provided support in a protected working environment for individuals with disabilities.

Special Education Disability Support Group Home Management Social Pedagogy Caregiving

Social Work Trainee

School Home Foundation Dielsdorf

Nov 2005 - Apr 2010 (4 years 5 months)

Completed training and internship as a social worker, educating and supporting people with disabilities in group homes and protected work environments.

Social Work Disability Support Group Home Care Documentation Individualized Support

Intern and Group Leader

Pigna

Apr 2005 - Oct 2005 (6 months)

Supported and cared for people with disabilities. Gained practical experience in social work.

Disability Support Caregiving Social Work Empathy

Group Leader (Intern)

Pigna

Apr 2005 - Oct 2005 (6 months)

Supported and cared for people with disabilities and led group activities during an internship, coordinating daily routines and individual support.

Disability Support Caregiving Communication

Accounting Clerk

MAN Nutzfahrzuege (Schweiz) AG

Jan 2004 - Mar 2005 (1 year 2 months)

Managed debtors accounting for the company. Ensured accurate financial records.

Debtors Accounting Data Entry

Accounting Assistant

Reuters SA

Feb 2001 - Mar 2003 (2 years 1 month)

Assisted with various accounting tasks. Supported the finance department.

Financial Reporting Data Analysis Bookkeeping Microsoft Excel

Assistant Debtors Accounting

Zweifel Pomy-Chips AG

Aug 1998 - Jan 2001 (2 years 5 months)

Assisted with debtors accounting. Maintained accurate financial records.

Debtors Accounting Financial administration Data Entry Invoicing

Education

Degrees, certifications, and relevant coursework

School78, Zurich

Customer Support Training, Customer Support

2020 - 2025

Customer support training at School78 in Zurich focused on customer service, subscription management, and invoicing processes.

Social work, Zurich

Education in Social Work, Social Work

2006 - 2009

Activities and societies: Extra-occupational training in social pedagogy.

Completed social work education in Zurich including extra-occupational training in social pedagogy.

Office, Zurich

Commercial Apprenticeship, Office

Underwent office training across all departments of the company, acquiring a broad understanding of business operations. Developed strong administrative and organizational skills essential for various office functions.

School home foundation Dielsdorf, Bachs

Training and internship as a social worker, Social Work

2005 - 2010

Activities and societies: Educator for disabled people in group home and protected working environment.

Completed training and internship as a social worker, providing care and educational support for people with disabilities in group homes and protected work environments.

Social Work, Zurich

Social Work, Social Work

Completed extra-occupational training in social pedagogy, gaining comprehensive knowledge and practical skills in social work. Focused on theoretical frameworks and real-world applications to support individuals and communities.