Looking for a job

Danette Linicomn

@danettelinicomn

Remote technical support professional at TRANSCOM / APPLE, beginning Tier 2 Mac Advisor training after supporting Apple customers.

United States

Message

What I'm looking for

I'm seeking a long-term remote position, targeting $55,000–$65,000 annually, and am open to strong opportunities.

At TRANSCOM / APPLE, I'm beginning training as a Remote T2 Mac Advisor, supporting Mac customers with advanced software, hardware, and system issues. I troubleshoot macOS, applications, and connectivity problems, and document escalations.

Previously, I provided Tier 1 technical support for Apple customers by phone, email, and chat. I diagnosed issues across macOS, iOS, and related services, guided customers through solutions, and contributed to knowledge base articles.

As Owner & Operations Manager at THE LINICOMN AGENCY / EBBY HALLIDAY REALTORS LLC, I coordinated business operations, client communications, and real estate transactions. I managed calendars and records, and coordinated contracts, inspections, and closings.

My earlier work included customer support for Hilton Reservations and ACD DIRECT / WEST AT HOME / LIVE NATION, along with office management and executive assistance at DREW PEARSON MARKETING / CONCEPT ONE ACCESSORIES. I'm seeking a long-term remote position and am open to strong opportunities.

Experience

Work history, roles, and key accomplishments

Current

Remote T2 Mac Advisor

Current

Transcom / Apple

Aug 2026 - Present (2 months)

Currently in training to deliver Tier 2 technical support for Mac customers, resolving advanced software, hardware, and system issues. Troubleshoot macOS, applications, and connectivity problems; escalate complex issues with detailed documentation.

Tier 2 Technical Support MacOS Troubleshooting Diagnostics Documentation Customer Education Knowledge Base

Remote iOS Technical Support (T1)

Transcom / Apple

Feb 2025 - Aug 2026 (1 year 6 months)

Provided Tier 1 technical support for Apple customers via phone, email, and chat, resolving software, hardware, account, and connectivity issues. Handled high-volume interactions with professionalism and ensured first-contact resolution when possible.

Tier 1 Technical Support iOS MacOS Troubleshooting Customer Service Documentation Escalation Management

Owner & Operations Manager

The Linicomn Agency / Ebby Halliday Realtors LLC

Jan 2007 - Dec 2024 (17 years 11 months)

Coordinated business operations, client communications, and real estate transactions while maintaining professionalism and confidentiality. Managed calendars, appointments, travel, and correspondence; maintained databases and marketing materials.

Operations Management Client Relations Calendar Management Database Management Contract Negotiation Real Estate Transactions Marketing

Work-at-Home Reservation Specialist

Hilton Reservations

Jan 2010 - Dec 2011 (1 year 11 months)

Managed inbound reservation calls, provided rate information, and processed bookings accurately and efficiently. Resolved customer inquiries and issues to ensure a positive guest experience.

Reservations Customer Service booking systems Data Entry Communication Skills

Work-at-Home Customer Support

ACD Direct / West at Home / Live Nation

Jan 2008 - Dec 2010 (2 years 11 months)

Provided customer support for billing, event information, and account inquiries via phone and email. Resolved customer issues quickly and professionally in high-volume environments.

Customer Support Billing Account Management Phone Support Email Support Issue Resolution

Office Manager / Executive Assistant

Drew Pearson Marketing / Concept One Accessories

Jan 2007 - Dec 2008 (1 year 11 months)

Provided executive and administrative support including scheduling, correspondence, and meeting coordination. Managed office operations, vendor/client communications, and maintained files and databases.

Executive Support Scheduling Correspondence Office Management Vendor Management Database Management