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Danell Sofranko

@danellsofranko

Operations Manager at IMPRESA MODULAR who standardized project workflows and created the Customer Journey.

United States
Message

At IMPRESA MODULAR, I develop operational processes for modular construction projects, including standardized procedures for the customer journey, sales-to-operations handoffs, and site services. I created and implemented the Customer Journey to document project phases, departmental ownership, and required action items.

Previously, as a Project Manager at IMPRESA MODULAR, I managed modular home projects from preliminary design through delivery, installation, final accounting, and warranty resolution. I streamlined the customer décor-selection process and developed a checklist to document customer expectations and company responsibilities.

Experience

Work history, roles, and key accomplishments

IM
Current

Operations Manager

Impresa Modular

Mar 2026 - Present (7 months)

Report directly to the Chief Operating Officer, supporting the development and implementation of company-wide operational processes for modular construction projects. Develop and implement standardized operating procedures, collaborate with leadership, and lead and mentor Independent Sales Representatives.

DM

Draftsman / Designer

Deluxe Modular

May 2019 - Mar 2020 (10 months)

Prepared building floor plans using AutoCAD and Revit, sourced manufacturer BIM objects, and converted existing AutoCAD projects into Revit models.

TG

Senior Engineering Technician

The Vistawall Group

Jul 2006 - Jul 2008 (2 years)

Trained new engineering technician associates, reviewed drawings before release to the shop, and developed and implemented policies and procedures. Worked with office, project, and engineering managers to identify discrepancies between architectural drawings and shop drawings.

Education

Degrees, certifications, and relevant coursework

Luzerne County Community College logoLC

Luzerne County Community College

Associate of Science, Computer Aided Drafting and Design

2003 - 2004

Associate of Science in Computer Aided Drafting and Design from Luzerne County Community College from 2003 to 2004.

Tech stack

Software and tools used professionally

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