At IMPRESA MODULAR, I develop operational processes for modular construction projects, including standardized procedures for the customer journey, sales-to-operations handoffs, and site services. I created and implemented the Customer Journey to document project phases, departmental ownership, and required action items.
Previously, as a Project Manager at IMPRESA MODULAR, I managed modular home projects from preliminary design through delivery, installation, final accounting, and warranty resolution. I streamlined the customer décor-selection process and developed a checklist to document customer expectations and company responsibilities.

