Open to opportunities

Dan Capua

@dancapua

Message

IT-focused data analyst transitioning from BPO with strong Python and Excel skills.

Philippines

Message

What I'm looking for

I seek an IT role where I can apply Python and Excel to solve technical problems, contribute to data quality, and grow into more advanced engineering or operations responsibilities within a collaborative team.

I am an IT-focused professional transitioning from the BPO industry into data and technical support roles, with concentrated training in Python, advanced data manipulation, and Excel. Over the past year I have invested heavily in technical skill development to support a move into IT.

Professionally, I bring experience in content moderation, ID verification, geo data operations, helpdesk support, and data cleaning with demonstrable accuracy and attention to detail—maintaining a 100% accuracy rate on data-cleaning tasks and handling high-volume workflows.

I am a practical problem-solver who documents decisions clearly, escalates appropriately, and uses tools like Zendesk and remote-access software to resolve issues. I seek to apply my data organization and programming skills to help teams solve daily technical challenges and improve operational quality.

Experience

Work history, roles, and key accomplishments

AI Chatbot Analyst

Wipro

Oct 2024 - Jan 2026 (1 year 3 months)

Evaluated chatbot responses and generated images for policy compliance, flagged stereotyping or neutrality issues, and validated geo signboard and speed-limit data for accuracy across issue packages.

Content Moderation & Compliance Image Review Quality Assurance Attention To Detail Zendesk Remote Collaboration

IT Helpdesk Support

Datamatics

Nov 2023 - Mar 2024 (4 months)

Provided Tier 1 remote workstation and account support, created and tracked tickets in Zendesk, escalated issues to Tier 2, and assisted with software installations to restore proctor functionality.

IT Support HelpDesk+Zendesk Ticketing Troubleshooting Customer Service Escalations

Media Review Analyst

Accenture

Jul 2022 - Nov 2023 (1 year 4 months)

Reviewed and classified platform content per policies, handled sensitive social issues, performed IDVaaS identity-document verification, and produced objective rejection reports to maintain audit trails.

Content Moderation Identity Verification Documentation Verification Reporting Quality Control

Data Analyst

Global Strategic Business Process Solutions

Jan 2020 - Jul 2020 (6 months)

Maintained 100% accuracy while cleaning and validating large datasets, conducted data profiling to identify inconsistencies, and delivered actionable insights to improve reporting efficiency.