Damion Houston

Established and managed a diverse media company with a dedicated practice in cybersecurity, incident response, and digital forensics. Provided hands-on expertise in incident mitigation, threat analysis, and forensic data recovery, serving various client needs.

Assisted clients with medical device setup and troubleshooting, providing technical support. Ensured client satisfaction through effective problem-solving and clear communication.

Assembled automotive components with precision and efficiency, ensuring high-quality output. Collaborated effectively with team members to meet demanding production targets and deadlines.

Achieved and exceeded sales targets by effectively communicating product benefits to potential customers. Utilized CRM software to track sales activities, client interactions, and follow-ups, significantly improving performance metrics.

Handled a high volume of inbound and outbound calls, assisting customers with billing inquiries and service requests. Maintained a professional demeanor and provided exceptional customer service to effectively resolve issues and ensure customer satisfaction.

Provided comprehensive customer support for TurboTax and QuickBooks, resolving a wide range of technical issues and product inquiries. Tracked and documented customer interactions using CRM tools, which significantly improved service efficiency and record-keeping.

Completed a Bachelor of Science in Cybersecurity, focusing on incident detection, threat mitigation, digital forensics, and malware analysis. Gained extensive knowledge in network security and IT operations.

Earned an Associate of Science in Information Technology, building a strong foundation in IT operations and problem-solving. Developed core technical skills essential for a career in technology.