Damilola Olusesi
@damilolaolusesi
Customer Success and IT support professional improving customer experience across fintech and education.
NigeriaWhat I'm looking for
I’m a Customer Success and Customer Service professional with 4+ years supporting customers across fintech, e-commerce, education, and technology. I focus on customer relationship management, complaint resolution, and technical support to protect service standards and satisfaction.
At CDCare Limited, I manage customer relationships across the customer lifecycle and support customers through WhatsApp, phone, email, live chat, and social media. I resolve complaints and escalations, collaborate with internal teams for timely resolution, and use customer feedback to improve delivery and retention.
Before that, at Outcess (OPay), I handled 120+ customer interactions daily across phone, email, chat, and social media. I investigated issues using internal systems and knowledge bases, documented interactions accurately, and escalated technical and operational problems to the right support teams.
My technical foundation comes from IT support roles at Leeland School, Shonibare & Shonibare Chambers, and University of Ibadan. I’ve installed and maintained hardware/software, supported network infrastructure, managed user accounts, troubleshot issues remotely and on-site, and ensured reliable service through preventive maintenance and clear documentation.
Experience
Work history, roles, and key accomplishments
Customer Success Specialist
CDCare Limited
Aug 2023 - Present (2 years 10 months)
Managed customer relationships across the customer lifecycle to ensure consistently positive customer experiences. Provided multi-channel support (WhatsApp, phone, email, live chat, and social media), resolved complaints and escalations, and collaborated with internal teams to improve retention.
Customer Service Representative
Outcess (OPay)
Feb 2023 - Aug 2023 (6 months)
Handled 120+ daily customer interactions across phone, email, chat, and social media, investigating and resolving issues using internal systems and knowledge bases. Documented customer cases for compliance and escalated technical and operational issues to the relevant support teams.
IT Support Specialist
Leeland School
Feb 2021 - Feb 2023 (2 years)
Installed, configured, maintained, and repaired hardware and software while supporting staff and students with technical troubleshooting requests. Supported network infrastructure and internet connectivity (routers and switches) and performed preventive maintenance to reduce downtime.
IT Support Officer
Shonibare & Shonibare Chambers
Jul 2020 - Jan 2021 (6 months)
Provided first-line technical support for hardware and software issues, diagnosing and resolving problems remotely and on-site. Managed user accounts and access credentials, logged support requests, and maintained accurate records.
Technical Support Officer
University of Ibadan
Jan 2019 - Jan 2020 (1 year)
Delivered phone and email technical support, assisting with account troubleshooting and issue resolution. Supported transcript documentation verification and updated website content while assessing software compatibility.
Education
Degrees, certifications, and relevant coursework
Osun State University
Bachelor of Science (B.Sc.), Computer Science
2018 -
Earned a B.Sc. in Computer Science from Osun State University in 2018.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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