Damaris Wachira
@damariswachira
I improve customer support operations, resolve complex cases, and strengthen compliance processes remotely.
KenyaWhat I'm looking for
I've supported Aventus Group Technology as a Compliance Officer, developing policies, coordinating regulatory responses, conducting audits, and preparing timely compliance documentation.
Previously, I supervised customer service at Aventus Group, where I reduced complaint resolution time and response times by 30% while helping increase customer retention by 15%.
I grew the customer service team from 5 to 38 agents, trained staff, improved escalation workflows, and supported a new customer service system that increased efficiency by 25%.
I bring hands-on phone, email, and chat support experience, including managing up to 200 daily enquiries with empathetic, accurate, customer-first communication.
Experience
Work history, roles, and key accomplishments
Compliance Officer
Aventus Group Technology
Nov 2024 - Present (1 year 11 months)
Develop and implement compliance policies and procedures aligned with regulatory requirements. Coordinate responses to regulatory inquiries and conduct internal audits.
Customer Service Supervisor
Aventus Group
Feb 2023 - Oct 2024 (1 year 8 months)
Managed a customer service team and introduced protocols that reduced complaint resolution time by 30%. Grew the team from 5 to 38 agents and improved response times by 30%.
Customer Service Representative
Aventus Group
Nov 2022 - Feb 2023 (3 months)
Handled customer enquiries and complaints via phone, email, and chat, managing up to 200 enquiries per day. Consistently achieved strong customer satisfaction and received Employee of the Month recognition.
Education
Degrees, certifications, and relevant coursework
Tsaaro Academy
GDPR Fundamentals in Data Protection, Data Protection
Completed GDPR Fundamentals in Data Protection training in 2023.
Fibre Optic Computer College
Certificate, Computer Packages
Earned a Certificate in Computer Packages in 2015.
Unity College of Professional Studies
Diploma, Front Office and Administration
Earned a Diploma in Front Office and Administration in 2014.
Kiambu Institute of Science and Technology
Certificate, Food & Beverage Production & Service
Earned a Certificate in Food & Beverage Production & Service in 2013.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Job categories
Skills
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