Looking for a job

Dalen Tejada

@dalentejada

Experienced hospitality and customer service professional seeking a remote part-time role. Bilingual, reliable, organized, and detail-oriented.

Dominican Republic

Message

What I'm looking for

I'm seeking an opportunity to join a dynamic team and help achieve its mission through strong organization, customer service, billing support, and operational problem-solving.

I've supported Rosen Hotels and Resort across reservations, sales administration, front desk operations, and credit card reconciliation.

As a Credit Card Reconciliation Specialist, I investigate discrepancies, update accounts accurately, identify trends, and resolve reconciliation issues quickly.

I've also processed payments and refunds, handled billing complaints and card fraud, prepared transaction reports and invoices, and partnered with Front Desk, Restaurants, Gift Shops, Sales, and Accounting.

My hospitality background includes leading front office staff, managing reservations and wholesaler blocks, and supporting payroll, guest surveys, retail operations, and food service. I'm bilingual in English and Spanish and bring strong Microsoft Office, communication, organization, and problem-solving skills.

Experience

Work history, roles, and key accomplishments

Credit Card Reconciliation Specialist

Rosen Hotels and Resort

Reconciled account discrepancies and conducted research on all discrepancies. Resolved account reconciliation issues quickly and updated accounts with accurate information.

Verbal Communication Critical Thinking Organizational Skills