Dakota Starlynn
@dakotastarlynn
I improve customer-care performance through coaching, data analysis, and operational strategy.
United StatesWhat I'm looking for
At Echosphere Dish Network, I coach customer-care teams using call-trend analysis, App Scripts, and GEMs to improve agent development, leadership adaptability, workflows, and knowledge bases.
I also run Punk'd Mom Creations, where I manage business planning, budgeting, marketing, quality control, and customer relationships. My background spans technical support, sales, operations, training, and team management across customer-facing environments.
Experience
Work history, roles, and key accomplishments
Owner / Manager
Punk'd Mom Creations
Jul 2024 - Present (2 years 3 months)
Developed and executed strategic business plans to cultivate growth and enhance profitability. Managed all budgeting and financial operations, safeguarding the company's fiscal health.
CXO Customer Care Coach
Echosphere Dish Network
Apr 2023 - Present (3 years 6 months)
Integrated feedback team initiatives to implement transformative changes in workflows and knowledge bases for Dish TV, alongside specialized skill enhancements for OnTech/Account Integrity across both OO and OS sites. Spearheaded strategic improvements in team performance by collaborating with upper management on specialized skills such as OnTech & Social Media, as well as larger-scale operations
OnTech Representative
Echosphere Dish Network
Nov 2021 - Apr 2023 (1 year 5 months)
Generated new customer orders for services. Collaborated with ADT sales representatives for new and existing customer orders.
Provided technical assistance for equipment issues, including remote troubleshooting. Offered customers promotional incentives to enhance account value and deter cancellations.
Owner
The Mad Batter Bakery
May 2020 - Feb 2021 (9 months)
Managed all aspects of a cottage food business, including advertising, customer relations, menu development, and promotional offers.
Education
Degrees, certifications, and relevant coursework
Google Careers
Data Analytics
2026 -
Currently going for my certificate for data analytics
North Hagerstown High School
High School Diploma, General Studies
2010 - 2014
Earned a High School Diploma from North Hagerstown High School from 2010 to 2014.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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