Daelynn Newlin

At Target Corporation, I lead front-of-store Customer Care operations, including hiring, scheduling, and mentoring a team of 27–30 Guest Advocates. I review customer complaints, de-escalate complex issues, and focus on retaining loyalty through clear follow-through.

I also run daily cash office operations—owning audit and balancing of financial assets and store-wide revenue. I track guest feedback, customer care performance, and digital fulfillment metrics to support sales and loyalty program optimization.

Before that, I managed branch operations at Sam's Country BBQ as a Branch Manager, with accountability for customer service benchmarks, team supervision, and financial aspects of the business. I supervised back-office functions like staffing schedules, payroll processing, accounts payable, and accounts receivable, while handling client-facing catering bookings and escalation resolution.

Since 2010, I’ve operated Custom Designs By Dae as a business owner and designer, managing customer relationships, sales pipelines, accounting, client billing, and inventory control. I also build targeted marketing programs to grow branding and acquire new clients.