DPDacy Penick
@dacypenick
Digital product manager driving customer-centric retirement experiences and measurable business impact.
United StatesWhat I'm looking for
I am a digital product manager experienced in designing and delivering customer-centric solutions that simplify complex customer problems and drive measurable business outcomes. Thoughtfully skilled in creating roadmaps, defining requirements, and prioritizing feature backlogs.
I pair agile product execution with process improvement methods like Lean Six Sigma and design thinking to design seamless end to end products. I collaborate with stakeholders across business and technology to align goals, validate solutions, and ensure successful delivery.
Experience
Work history, roles, and key accomplishments
TIDrive digital product strategies to simplify retirement journeys; streamlined digital experience to increase submissions by 66% (estimated $137M annual inflow) and reduced post-digital calls by 18% while lowering customer effort score by 9%.
TIOwned end-to-end product delivery and led digital asset consolidation and rollover functionality that reduced rollover cycle time from ~45-60 days to under 14 days and lowered paper not-in-good-order rates by 26%.
TILed process strategy and standardization efforts, creating standard work that reduced resource and processing time by 83% and influenced leadership adoption of new processes.
Education
Degrees, certifications, and relevant coursework
UCUniversity of Arizona Global Campus
Bachelor of Science, Organizational Leadership
Pursuing a Bachelor of Science in Organizational Leadership with coursework in leadership, management, and organizational strategy.
SASCRUMstudy (Accreditation Body for Scrum and Agile)
Scrum Fundamental Certification (SFC), Agile / Scrum
Earned Scrum Fundamental Certification (SFC) covering foundational Scrum and agile principles.
USUniversity of Denver - University College (College for Professional Studies)
Digital Product Manager Certification, Digital Product Management
Completed a Digital Product Manager certification focused on digital product strategy, agile practices, and product execution.
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
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