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Dace Fjodorova

@dacefjodorova

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Financial transactions specialist with expertise in customer relationship management.

Latvia

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What I'm looking for

I am looking for a role that offers opportunities for growth, collaboration, and the chance to make a meaningful impact in financial operations.

I am a dedicated financial transactions and customer relationship specialist with over 10 years of experience in the banking sector. My journey began with a Bachelor's degree in organization and management of international economic relations, followed by a Master's degree in financial economics. Throughout my career, I have developed a keen ability to address complex matters with tailor-made solutions, particularly in dynamic environments.

In my recent role as a Senior Bank Operations Specialist at SEB Global Services, I have successfully participated in the development of the Business Continuity plan and have been instrumental in enhancing cooperation with customers. My strong analytical and numerical reasoning skills have allowed me to ensure the settlement of customer asset transactions while delivering exceptional financial and post-trade services. I take pride in my ability to manage client relationships effectively and drive initiatives that improve productivity and efficiency.

Experience

Work history, roles, and key accomplishments

Senior Bank Operations Specialist

SEB Global Services

Apr 2024 - Jun 2024 (2 months)

As a Senior Bank Operations Specialist, I participated in developing the Business Continuity plan and created new solutions to enhance customer cooperation. My role involved critical thinking and operational risk mitigation to improve team performance and productivity.

Business Continuity Customer Relationship Management Critical Thinking Communication Skills Problem Solving Project Management

Bank Operations Specialist

SEB Global Services

Jun 2021 - Mar 2024 (2 years 9 months)

In my role as a Bank Operations Specialist, I ensured the settlement of customer asset transactions and delivered various financial services. I collaborated with internal teams and managed customer inquiries, enhancing client relationships and operational efficiency.

Securities Settlement Customer Support Financial Services Data Analysis Interpersonal Skills Strategic Thinking KPI Tracking

Senior Officer

The Ministry of Foreign Affairs of the Republic of Latvia

Mar 2017 - May 2021 (4 years 2 months)

As a Senior Officer in the Foreign Trade and Investment Division, I supported local companies in promoting trade activities within the EU and collaborated with foreign colleagues on joint initiatives, enhancing national interests in EU institutions.

Trade Promotion Collaboration Project Management Communication Skills Stakeholder Engagement Analytical Skills Policy Advocacy

Education

Degrees, certifications, and relevant coursework

The University of Latvia

Master's degree, Financial Economics

2020 - 2021

Master's degree in financial economics, focusing on financial management, financial risk management, and financial engineering. Developed advanced analytical skills and a deep understanding of economic principles.

Riga Technical University

Bachelor's degree, International Economic Relations

2012 - 2016

Bachelor's degree in organization and management of international economic relations. Gained knowledge in economic theory, management practices, and international trade.