Czareina Chua
@czareinachua
Dedicated medical assistant with expertise in remote healthcare support.
What I'm looking for
I am a committed medical assistant and pharmacist with extensive experience in remote healthcare support. My journey began with a Bachelor of Science in Pharmacy, which laid the foundation for my career in the medical field. Over the years, I have honed my skills in managing remote receptionist teams, ensuring efficient communication between medical providers and patients.
Throughout my career, I have worked with various healthcare organizations, including Florida Endocrinology and North Atlanta Heart and Vascular. My responsibilities have included handling high volumes of calls, managing appointment scheduling, and assisting in prescription refills. I take pride in mentoring junior assistants to enhance their customer service skills, ensuring that our team delivers the best possible support to patients.
My experience as a hospital pharmacist has equipped me with a deep understanding of medication management and patient care. I am passionate about continuous learning and development, striving to improve my soft skills and contribute positively to the healthcare sector.
Experience
Work history, roles, and key accomplishments
Remote Receptionist
Florida Endocrinology, LLC
Sep 2023 - Nov 2024 (1 year 2 months)
Managed the remote receptionist team, mentored junior assistants, and handled a high volume of calls. Created charts, scheduled appointments, and assisted in prescription refills and eligibility checking using E-clinical Works EMR.
Remote Receptionist
Skidaway Behavioral Institute
Jan 2023 - May 2023 (4 months)
Managed appointment scheduling for office and telehealth visits, facilitated new patient referrals, collected co-payments, posted medical charges, and verified insurances.
Remote Receptionist
North Atlanta Heart and Vascular Inc
May 2021 - May 2023 (2 years)
Handled office and telehealth scheduling, managed high volume calls, facilitated new patient referrals, and assisted in prescription refills while sending out urgent and non-urgent medical records requests.
Prior Authorizations Specialist
Anthem Blue Cross
Feb 2021 - Jan 2022 (11 months)
Verified prescription coverages for Commercial and Medicare members, processed prior authorizations, and adhered to all SOPs and procedures.
Hospital Pharmacist
Ramon Magsaysay Memorial Medical Center
Apr 2012 - Dec 2020 (8 years 8 months)
Dispensed medications, compounded special solutions, performed inventories, participated in clinical drug research, and recommended drug therapy changes.
Education
Degrees, certifications, and relevant coursework
Unknown University
Bachelor of Science, Pharmacy
2012 -
Completed a Bachelor of Science in Pharmacy, focusing on the principles of pharmaceutical sciences, medication management, and patient care.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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