At Nusenda Federal Credit Union, I process member transactions and balance cash while following secure service procedures. I also help members find relevant products, digital options, and service instructions.
As a Digital Support Specialist at Nusenda, I resolved digital banking inquiries across email, private messages, and calls. I managed internal and vendor tickets, documented outages, and shared updates to help accelerate resolutions.
At Nusenda, I maintained the user-facing chatbot by updating automatic responses and matching response intents. I also researched a service outage and provided a validated list of affected individuals for potential service-delay credits and communications.
At Big Brothers Big Sisters, I maintained CRM data quality through records, reports, and documentation. I supported secure workflows and identified software to improve front- and back-end processes within budget.
