Cynthia McGee

I am an experienced refund clerk and administrative healthcare professional with decades of experience in patient accounts, refund processing, and records management, including a long tenure at Memorial Hermann Hospital (1989–2018) and recent roles in front desk coordination and medical record scanning. I consistently apply insurance carrier rules to determine refunds, reconcile payments, and meet productivity goals while maintaining patient confidentiality and HIPAA compliance.

I excel at scanning, indexing, and uploading charts into EMR, scheduling and checking in patients, and resolving account discrepancies with strong communication and analytical skills. I work well independently or in teams, adapt to unexpected daily challenges, and seek to contribute reliable, detail-oriented support to a healthcare revenue-cycle or records team.