Open to opportunities

Cătălin Andrei Rajka

@ctlinandreirajka

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Passionate IT professional with over 7 years of experience.

Romania

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What I'm looking for

I am looking for a dynamic work environment that values collaboration and offers opportunities for professional growth.

I am a passionate and results-driven IT professional with over 7 years of experience in IT support, system administration, and cloud technologies. My expertise lies in troubleshooting, system optimization, and ensuring seamless IT operations. I have a strong track record of working effectively in fast-paced environments, where my keen attention to detail and problem-solving abilities shine.

In my most recent role as an IT Consultant at Chain IQ SRL, I managed incidents and problems, ensuring resolution within agreed SLAs while applying IT procedures using ServiceNow. I supervised Windows Servers, maintained software integrity, and provided support for various technologies including VPN, Office 365, and Active Directory. My previous positions have equipped me with a diverse skill set, allowing me to deliver exceptional IT support and enhance user experiences.

Experience

Work history, roles, and key accomplishments

IT Consultant

Chain IQ SRL

Feb 2021 - Apr 2024 (3 years 2 months)

Managed incidents, problems, and tasks, ensuring resolution within agreed SLAs. Applied IT procedures and reporting using ServiceNow, and supervised Windows Servers, performing installations and maintaining software integrity.

VPN Office 365 Windows Server ServiceNow Windows 10

IT Consultant

Chain IQ SRL

Feb 2021 - Present (4 years 3 months)

Managed incidents, problems, and tasks, ensuring resolution within agreed SLAs. Applied IT procedures and reporting using ServiceNow.

VPN Office 365 ServiceNow Windows 10

IT Service Desk Engineer

Travco LTD

Mar 2019 - Present (6 years 2 months)

Provided 1st/2nd line desktop (hardware & software) support to 100+ end users. Delivered remote IT support for foreign office locations.

VPN Office 365 ServiceNow Windows 10

IT Service Desk Engineer

Travco LTD

Mar 2019 - Mar 2020 (1 year)

Provided 1st/2nd line desktop (hardware & software) support to over 100 end users and delivered remote IT support for foreign office locations. Resolved incidents and problems within agreed SLA timeframes, applying IT procedures and reporting using ServiceNow.

VPN Office 365 ServiceNow Windows 10 Hardware Support

IT Technician

Ursus Breweries

Sep 2016 - Present (8 years 8 months)

Diagnosed and resolved IT incidents via the service desk. Installed and configured Windows OS, drivers, antivirus, and enterprise applications.

SCCM Microsoft Office Windows OS

IT Technician

Ursus Breweries

Sep 2016 - Feb 2019 (2 years 5 months)

Diagnosed and resolved IT incidents via the service desk, and installed and configured Windows OS, drivers, antivirus, and enterprise applications. Performed data backup and recovery operations, applied IT procedures, and reported through the service desk portal.

SCCM Microsoft Office Windows OS Data Backup data recovery Phone Cable Wiring

IT Technician

S.C. Inalta Tehnologie S.R.L.

Oct 2015 - Aug 2016 (10 months)

Diagnosed and repaired hardware issues, and installed software, operating systems, and performed security scans. Conducted data recovery operations, and sold and configured desktops, laptops, IT accessories, and components.

Microsoft Office Wizzcount data recovery Installation System Configuration

IT Technician

S.C. Inalta Tehnologie S.R.L.

Oct 2015 - Present (9 years 7 months)

Diagnosed and repaired hardware issues. Installed software, operating systems, and performed security scans.

Microsoft Office Wizzcount

Education

Degrees, certifications, and relevant coursework

UNATC

Bachelor of Arts, Acting

Completed a Bachelor of Arts degree focusing on acting. Developed skills in theatrical performance, stage presence, and character development.

Margareta Sterian High School of Arts

High School Diploma, Acting

Obtained a High School Diploma with a specialization in acting. Gained foundational knowledge in performing arts and participated in various school productions.

National University of Theatre and Film "I.L. Caragiale"

Bachelor of Arts, Acting

Pursued a Bachelor of Arts in Acting, focusing on theatrical performance and stagecraft. Developed comprehensive skills in dramatic arts and stage presence.