Open to opportunities

César Aguirre

@csaraguirre

Message

Email compliance & implementation specialist optimizing deliverability and ESP migrations with 3+ years’ experience.

Mexico

Message

What I'm looking for

I’m looking for a role where I can own email compliance and deliverability, lead ESP migrations end-to-end, and partner with global teams to improve onboarding, reduce bounces, and protect domain reputation.

I’m an Email Compliance & Implementation Specialist with 3+ years of hands-on experience in large-scale email migrations, deliverability optimization, and customer success. I lead ESP migrations (Sendlane → Privy), processing 500K+ contacts with 99%+ compliance rates, and I’ve reduced bounce rates by 35–45% through domain warming protocols.

I conduct compliance audits (CAN-SPAM, GDPR, CCPA), validate consent and segmentation, and manage domain/IP reputation monitoring while troubleshooting SPF/DKIM/DMARC configuration and other migration risks. I also bring a customer-first, results-driven mindset from earlier team leadership experience, where I improved service performance using performance analysis and coaching.

Experience

Work history, roles, and key accomplishments

Current

Email Compliance Specialist

Current

Privy

Jan 2026 - Present (5 months)

Led 15+ large-scale ESP migrations (Sendlane → Privy), processing 500K+ contacts with 99%+ compliance rates. Reduced bounce rates by 35-45% by designing domain warming protocols and auditing deliverability issues for 40+ SaaS clients.

ESP Migration Email Compliance Bounce Analysis Customer Success Onboarding

Domain Warming & Migration Specialist

Sendlane

May 2024 - Dec 2025 (1 year 7 months)

Provided domain warming and email deliverability optimization across multiple client accounts, monitoring open/click/complaint rates and overall deliverability. Reduced phishing, malware, and spam risk using URL and threat intelligence tools while collaborating with marketing and support teams on compliance best practices.

Email Deliverability Email Marketing Analytics SPF DKIM DMARC Troubleshooting

Product Support Specialist

Sendlane

Nov 2023 - May 2024 (6 months)

Provided first- and second-level technical support by diagnosing and resolving user configuration issues. Documented recurring problems in ticketing systems (Pylon, HubSpot), collaborated with development on bug fixes, and supported client training to improve platform usage.

Technical Support Bug Reporting Client Training Customer Satisfaction HubSpot Pylon

Member Relations Coordinator

Herbalife

Oct 2016 - Feb 2023 (6 years 4 months)

Led and managed agent teams of 20+ members across member relations and sales/order support, coordinating inbound and outbound campaigns. Improved talent retention by 35% through individual coaching and used SQL-driven performance analysis and queue management to optimize service levels.

Team Leadership Queue Management Coaching Payroll Coordination

Sales Order & Member Rep

Herbalife

Jan 2016 - Sep 2016 (8 months)

Managed inbound direct sales calls and processed orders end-to-end, including payment handling across multiple payment methods. Supported members on advanced account topics such as commission processing and royalty distribution with detailed invoice breakdowns.

Order Processing Sales Support Payment Processing Invoice Breakdown Preparation Member Relations Support Commission Processing

Manager on Duty & Concierge

Playa Escondida Sayulita

Jan 2015 - Jan 2016 (1 year)

Provided guest relations and concierge-style support, coordinating service requests and proactively addressing guest needs. Managed guest feedback and resolved concerns with discretion and professionalism.

Guest Relations Concierge Services Service Coordination VIP Support Feedback Vendor coordination Proactive Service

Luxury Guest Relations Butler

St. Regis Punta Mita

Jan 2013 - Jan 2015 (2 years)

Delivered luxury guest services as a butler, managing VIP experiences and coordinating seamless interdepartmental communication. Designed bespoke itineraries, handled special requests, and resolved guest concerns while maintaining strong local vendor relationships.

Butler Services Butler Service Luxury Hospitality itinerary planning Vendor Management

Education

Degrees, certifications, and relevant coursework

Universidad Andres Bello

Associate's Degree in Natural Resource Recreation and Tourism, Natural Resource Recreation and Tourism

2009 -

Studied an Associate's Degree in Natural Resource Recreation and Tourism at Universidad Andres Bello starting in 2009.

Universidad del Valle de México

Associate's Degree in Hospitality Administration/Management, Hospitality Administration/Management

2006 - 2010

Grade: Licenciate

Completed an Associate's Degree in Hospitality Administration/Management at Universidad del Valle de México from 2006 to 2010. Listed grade: Licenciate.