At Disney Dreamlight Valley Adults, I provide written support and practical guidance to an online community of approximately 70,000 members. During major updates, I handled more than 400 questions and helped members find answers and understand solutions.
I review questions, reports, disputes, and spam while applying community guidelines consistently. I also maintain support resources and identify recurring questions to improve how members find information.
At Charter Technologies Partners, I supported clients using N-jine, a proprietary web business platform. I answered product questions, troubleshot workflows, and guided users through website publishing, e-commerce, and reporting.
I created instructional materials, documented client needs, and coordinated follow-up with technical and business teams. I also used ConnectWise CRM to track client information and service activity.
