Crystal Realty Group-Keller Williams Coastalbend

I’m a Customer Experience Strategy leader with deep expertise in retention, expansion, and long-term customer value. I convert performance data and customer insights into executive-ready recommendations, KPI frameworks, and cross-functional programs.

In my current role, I’ve set strategic direction for a high-growth portfolio, scaling revenue from $7.2M to $85M+ annually. I’ve owned executive business reviews and decision support for C-suite stakeholders, translating complex insights into clear renewal and expansion actions.

I focus on building structured lifecycle programs that improve service delivery and operating model scalability. I achieved 90%+ client retention through KPI tracking, forecasting, root cause analysis, and structured service recovery, and I’m known for bringing structure to ambiguous problems.

I’ve also built and developed teams—hiring and leading a 15-person distributed team and reducing ramp time by 40% through structured onboarding and accountability frameworks. Earlier, I exceeded sales quotas by 115% at bareMinerals, delivered 100% brand certification, and drove repeat-client momentum through repeat customer success and problem-solving.