Crystal Brazwell

I’m a dedicated, detail-oriented professional with over 10 years of experience spanning customer service, bookkeeping, payroll, and office administration. I bring a strong multitasking mindset and a proven ability to manage front-office operations while resolving billing disputes efficiently.

In my bookkeeping role with Duval County Public Schools, I managed payroll, accounts payable, and accounts receivable for the school office. I processed invoices, paid bills, and maintained accurate financial records, while also supporting front office operations and staff coordination.

Earlier, I served as an Accounting Manager / Dispatcher at Gator City Taxi (Checker Cab of Jax), where I oversaw accounting and payroll operations using ADP and TCS systems. I processed Medicaid billing (LGTC and MTM) and resolved billing disputes, while also handling call-taking, dispatching, and cashiering—earning a promotion from cashier to accounting manager.

Most recently, I’ve been supporting member and customer needs through remote roles focused on resolving account inquiries and coordinating prescription orders. I answer questions, guide new hires during training, and ensure compliance with HIPAA and company policies—so I can deliver clear communication, accurate processing, and dependable support every day.