CMCristopher Montero
@cristophermontero
Credentialing and investigation specialist skilled in automation and Python.
Costa RicaWhat I'm looking for
I am a credentialing and investigation specialist with strong experience automating workflows and improving compliance processes using Python and RPA tools. I have reduced manual workloads and turnaround times by deploying automation solutions and collaborating with cross-functional teams to map and document workflows.
My background includes conducting client onboarding and KYC investigations, auditing credentialing processes for policy adherence and data accuracy, and investigating high-risk accounts to prevent abuse. I mentor peers, contribute to calibration sessions, and improve investigation accuracy through data-driven process improvements.
I bring hands-on experience with Automation Anywhere, advanced Excel, process mapping, and technical documentation, and I am fluent in Spanish and English with intermediate Portuguese. I seek opportunities where I can continue to scale automation, optimize compliance operations, and mentor teams.
Experience
Work history, roles, and key accomplishments
EXConduct client onboarding and KYC investigations, audit credentialing processes for policy adherence and data accuracy, and collaborate to automate and streamline manual review workflows, reducing turnaround time.
EXDeveloped automation solutions using Python and Automation Anywhere to streamline credentialing and compliance reviews, reducing manual workloads and turnaround times and documenting workflows for analysts.
AMInvestigated high-risk accounts and transactions to prevent policy abuse, improved investigation accuracy via process improvements, and mentored peers while contributing to calibration sessions.
Spanish-English Interpreter
LanguageLine Solutions
Jul 2020 - Jul 2021 (1 year)
Provided Spanish-English interpretation services supporting customer interactions and translations to facilitate clear cross-language communication.
AMHandled customer inquiries and support via chat and phone, resolving issues and maintaining service quality metrics in a high-volume environment.
Education
Degrees, certifications, and relevant coursework
URUniversidad de Costa Rica
English Translation Studies (incomplete), Translation / English Studies
2018 - 2020
Completed English Translation Studies coursework at Universidad de Costa Rica between 2018 and 2020 (incomplete).
URUniversidad Nacional de Costa Rica
IT Essentials, Information Technology
2019 -
Completed IT Essentials coursework at Universidad Nacional de Costa Rica in 2019 focusing on foundational IT skills.
VLA Academy
PCAP, Computer Programming / Python
2025 -
Completed PCAP Python certification training in 2025.
UUUniversidad Estatal a Distancia (UNED)
Intermediate Portuguese, Portuguese Language
2015 -
Completed intermediate Portuguese language coursework at UNED in 2015.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Job categories
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