Cristian Gonzalez
@cristiangonzalez
Senior Account Manager at TP, growing key accounts through customer experience and success programs with focus on operational resilience.
ColombiaWhat I'm looking for
At TP, I manage key accounts and develop client success programs, focusing on customer retention, operational resilience, and long-term partnership growth. In my current Senior Account Manager role, I organize high-impact activities for contingency scenarios and support large-scale operations.
Earlier at TP, I advanced from Customer Service Representative and Trainer flex to Customer Service Team Lead, Operations Manager, and Account Manager. I also developed and delivered training programs for door-to-door sales teams at First Fussion, coaching them on objection handling and closing techniques.
Experience
Work history, roles, and key accomplishments
Senior Account Manager at Teleperformance, specializing in strategic management of key accounts and proactive development of client success programs. Proven ability to organize high-impact activities in contingency scenarios, ensuring operational resilience and client satisfaction.
Expert in driving customer retention through the implementation of Customer Success initiatives beyond traditional ex
Account Manager at Teleperformance with a track record in managing key accounts and optimizing outsourcing services for clients. Key skills include effective leadership, strategic communication, data analysis for continuous improvement, and the ability to manage teams in an environment with over +450 employees. Results-oriented with a strong history of enhancing client-provider relationships to en
HC management of up to 150 people. Extensive experience and expertise in the BPO industry have been leveraged to excel in driving client success and forging strong business relationships. As an Operations Manager, a focus on understanding client needs, developing tailored solutions, and delivering on commitments is maintained. Assertive communication techniques are utilized to effectively resolve
Responsibilities encompassed providing guidance, motivation, and support to a group of customer service agents, overseeing performance and ensuring adherence to quality standards. Productivity was boosted, collaboration was fostered, and streamlined processes were implemented to enhance efficiency. Exceptional problem-solving skills and the use of disruptive resolution techniques effectively tackl
Leadership skills and a passion for mentoring were showcased. Responsibilities included developing and delivering comprehensive training programs, equipping new hires and existing team members with necessary skills to excel in customer service. A positive learning environment was fostered, and assertive communication was used to effectively convey complex concepts. The ability to adapt and tailor
Exceptional support was delivered to clients, honing my communication and problem-solving skills. By focusing on customer satisfaction and attention to detail, expertise was quickly developed in handling diverse customer needs, conflict resolution, and providing innovative solutions. This role allowed for the cultivation of strong interpersonal abilities and a deep understanding of customer-centri
• Developed and delivered training programs for door-to-door sales teams, enhancing their customer engagement skills.
• Coached teams on effective objection handling and closing techniques to improve sales performance.
• Fostered a culture of continuous improvement, leading to enhanced team dynamics and productivity.
• Engaged in direct sales through one-on-one interactions, focusing on door-to-door strategies to enhance market penetration.
• Deployed effective pitching techniques to connect with potential clients and drive engagement.
• Utilized rehash sales methods to maximize client retention and satisfaction.
• Contributed to First Fussion’s mission of expanding its market presence in Bogotá, Colombi
Education
Degrees, certifications, and relevant coursework
Sales Coaching
Issued Apr 2026
Business Development Foundations: Alliances & Partnerships
Issued Apr 2026
Claude Code 101: From Prompt to Product
Issued Apr 2026
Prompt Engineering: How to Talk to the AIs
Issued May 2026
Sales Management Foundations
Issued Apr 2026
Sales Strategy: How to Effectively Sell Your Product or Service
Issued Apr 2026
Sales Performance Measurement and Reporting
Issued Apr 2026
How to Motivate Your Sales Teams
Issued Apr 2026
Transitioning to Management for Salespeople
Issued Apr 2026
Building and Managing a High-Performing Sales Team
Issued Apr 2026
GIRA Consultoría
Teleperformance
Issued Jul 2025
Universidad de Ciencias Aplicadas y Ambientales
Bachelor's degree, International Business
2018 - 2023
Communicating with Diplomacy and Tact
Issued Nov 2023
Interpersonal Communication
Issued Nov 2023
Leadership Foundations
Issued Nov 2023
Versant Language Skills - Colombia
Versant English Language Assessment For Call Centers
Issued Jan 2019
IED República de Colombia
Associate Degree in Business Administration
2014 - 2016
IED República de Colombia
High School Diploma
2004 - 2016
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Salary expectations
Social media
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