Cristiane User
@cristianeuser
I improve global Order-to-Cash processes through governance, process mapping, and technology-enabled transformation.
United KingdomWhat I'm looking for
At CloudPay, I design, govern and optimise end-to-end business processes, turning O2C workshop findings into scalable To-Be designs, process governance and practical improvements.
I've led process analysis, requirements gathering, SaaS implementation and quality governance at Picker and ECINS, using root-cause analysis, Lean Six Sigma, ISO frameworks, SQL and Power BI to improve workflows and operational resilience.
Experience
Work history, roles, and key accomplishments
Design, govern and optimise end-to-end business processes, ensuring standardisation, scalability, and compliance. Facilitate process discovery and stakeholder workshops, and develop governance frameworks including SOPs, process maps, and RACI matrices.
Quality Manager
Picker
Apr 2025 - Apr 2026 (1 year)
Led process discovery and documentation across data production, quality assurance, and reporting workflows. Conducted gap analysis, established triage workflows, and supported ISO 27001, ISO 27701, and ISO 20252 frameworks.
Quality Assurance Manager
ECINS (Empowering-Communities)
Jun 2017 - Mar 2025 (7 years 9 months)
Led business requirements gathering and process analysis, translating needs into functional requirements. Supported SaaS implementations, conducted change impact assessments, and maintained governance frameworks for ISO 9001 and ISO 27001.
Customer-facing role taken on relocation to the UK, while pursuing opportunities aligned with professional qualifications.
Senior Clinical Pharmacist
Hospital Israelita Albert Einstein
May 2010 - Dec 2015 (5 years 7 months)
Led pharmacy operations and a team of 40+ staff in a high-risk, regulated environment. Developed procedures supporting internal and external audits (Joint Commission International, ISO 9001).
Education
Degrees, certifications, and relevant coursework
University of Sao Paulo
MBA, Data Science & Analytics
Pursuing an MBA in Data Science & Analytics.
UNESC
Bachelor of Science, Pharmacy
BSc in Pharmacy with a specialisation in Clinical Pharmacology.
UFES
Specialisation, Clinical Pharmacology
Specialisation in Clinical Pharmacology.
Lean Six Sigma Green Belt
Lean Six Sigma Green Belt, Process Improvement
Certification in Lean Six Sigma Green Belt.
BSI
Lead ISO 27001 Auditor, Information Security
Lead ISO 27001 Auditor certification from BSI.
ISO 9001 Internal Auditor
ISO 9001 Internal Auditor, Quality Management
Certification as an ISO 9001 Internal Auditor.
Power BI
Power BI, Data Analytics
Training in Power BI.
SQL
SQL, Data Management
Training in SQL.
Agile / Scrum
Agile / Scrum, Project Management
Training in Agile and Scrum methodologies.
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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