Craig Khumalo

At Save the Children South Africa, I prospect and secure new donors through research, outreach, tailored campaigns, and multi-channel fundraising initiatives. I manage donor data in Salesforce CRM, track acquisition metrics and campaign ROI, and build relationships through personalized proposals and impact reporting.

Previously at Innovation Group South Africa, I resolved complex customer queries, payment escalations, and complaints while producing reports and analyzing data for strategic decision-making. I also managed executive calendars, correspondence, filing systems, and client support processes.

As Project Program Manager at Sustainable Coffee Bay NPO, I led fundraising through partnerships and donor engagement, built monitoring and evaluation frameworks for educational programmes, and managed social media fundraising campaigns. I also created digital designs for web content, book covers, and logos while working with schools and community leaders.

My background also includes campaign coordination and client relations at dotGOOD Marketing, operations management at Nutty Scientists Dubai, and event administration at Deligo Marketing. I bring experience in project management, stakeholder management, proposal writing, events, public relations, digital marketing, and customer care.