Courtney Scott

Built and led a team of up to four project managers across two line-of-business delivery pods, establishing PMO governance frameworks, risk registries, and phase-gate sign-off discipline. Delivered 17 client go-lives in 2025 with a 4.7/5.0 average client rating and captured $500K in change orders.

Managed full-lifecycle ERP implementations, coordinating cross-functional teams across configuration, data migration, user training, and go-live support. Promoted to PMO Manager within four months based on demonstrated delivery leadership and strategic impact.

Directed all phases of Acumatica ERP implementation lifecycles, including system configuration, data migration, user training, and go-live support. Managed concurrent implementations across a diverse client portfolio, maintaining budget adherence and schedule compliance.

Delivered 115+ projects and 43 go-lives over four years, sustaining a 95%+ client reference rate in 2021 and 2022. Ran Sage Intacct implementations across multiple simultaneous client projects and built project tracking tools and reporting dashboards that increased executive visibility.

Increased HRA Star results from 17% to 37% and CMS Model of Care results from 75% to 95% within 14 months. Led a process improvement initiative achieving a 75% improvement in care coordination workflows within one year.

Built project tracking tools and reporting for the Special Needs Plan (SNP) Model of Care program, establishing the visibility that supported subsequent quality gains. Promoted to Manager, SNP Model of Care based on demonstrated program delivery and reporting impact.

Delivered reporting and program materials across marketing and compliance functions, partnering with multiple departments to translate operational data into usable deliverables. Tracked and reported on multiple HEDIS quality measures, supporting compliance requirements in a highly regulated healthcare environment.

Ran the My Money, My Life youth financial literacy program and coordinated homebuyer education programming, owning delivery from curriculum through execution. Built scalable project tracking tools and reporting dashboards to give leadership visibility into program participation, progress, and outcomes.

Master of Business Administration (MBA) from Point Park University, completed in 2012.