At Auto Approve, I serve as a primary escalation point for complex, high-priority license and title issues. I analyze and process vehicle ownership documents while ensuring compliance with company and state regulations.
I manage a pipeline of 500+ customers and build relationships with state partners, sellers, and DMV leadership to support seamless transactions and case resolution. I also track escalated cases and use support trends to recommend process improvements.
At Carmax, I was promoted from Customer Specialist to Business Office Associate. I led a team of seven across several departments and helped launch customer experience programs.
Earlier, as a Bank Teller at Byline Bank, I resolved customer complaints and contributed to improvements that boosted customer satisfaction by 25%. I also promoted banking products and trained three new tellers.
