Courtney Clark
@courtneyclark
Compassionate hospice caregiver and VA medical support professional focused on calm coordination and patient advocacy.
United StatesWhat I'm looking for
I’m a compassionate caregiver and medical support professional who delivers hands-on hospice support while keeping patients, families, and care teams moving forward. In hospice care, I provided dressing, cooking, laundry, medication management, wound care, stoma care, bathing, and transportation for errands and medical appointments—along with taking vitals when ordered. I also bring a strong liaison mindset, helping people navigate processes and eligibility rules with clarity and empathy.
Over many years, I’ve supported high-call-volume healthcare operations and patient access—especially within the Department of Veterans Affairs. As an Advanced Medical Support Assistant, I managed incoming calls and secure messages, scheduled initial appointments, processed consults through their lifecycle, and coordinated pharmacy consults including refills, overnight shipping, and STAT orders. I handled crisis communications, copied patient information when possible, sent secure messages to crisis resources, trained new employees, and actively supported complex clinic scheduling, chart reviews, and patient progress updates through chart notes. Earlier, I also built operational discipline through my legal and U.S. Army experience, including overseeing firm operations and leading a howitzer team with awards for safety and performance.
Experience
Work history, roles, and key accomplishments
Caregiver & Personal Assistant
Department of Aging and Disability
Feb 2021 - May 2023 (2 years 3 months)
Provided hospice personal care and support to clients and families, including dressing, cooking, laundry, medication management, wound care, stoma care, bathing, and vitals when ordered. Supported day-to-day activities and transported clients for errands and medical appointments.
Served as a liaison between the VA, community providers, veterans, and third-party administrators, managing inbound telephone calls, secure messages, and faxes. Scheduled veterans into initial appointments and managed consults through their lifecycle while following VA scheduling guidelines.
VA Advanced Medical Support Assistant
Sep 2013 - Nov 2015 (2 years 2 months)
Managed crisis calls and coordinated secure messages to crisis hotline resources and suicide prevention coordinators when required. Processed urgent pharmacy consults (refills, overnight shipping, and STAT orders), facilitated training for new employees, and supported clinic scheduling for 33 specialty and sub-specialty clinics.
VA Operator / Hospital Operations
Dec 2011 - Sep 2013 (1 year 9 months)
Operated a high-traffic VA switchboard, answering 130–200 calls per duty day and routing callers to departments or guiding them on VA procedures and navigation. Called out code teams, used paging and secure paging for emergencies and duty roster changes, and operated radio and overhead paging for campus alerts.
Law Clerk & Process Server
Darrell Lincoln Clark Attorney At Law
May 2000 - May 2007 (7 years)
Worked at a family law firm practicing civil law, primarily landlord-tenant matters, and oversaw day-to-day firm operations. Prepared answers, pleadings, and complaints; maintained the court calendar; and conducted service of process and related surveillance work when necessary.
Artillery Howitzer Section Chief
U.S. Army
Sep 1992 - Sep 1997 (5 years)
Served in a 155mm Howitzer section in the 10th Mountain Division (Lite) as #1 Man, Ammo Team Chief, Gunner, and Chief. Once certified as Gunner and Chief, led responsibility for 6–8 men, the vehicle, and the howitzer, and was awarded the Army Commendation Medal for becoming the only safety-certified Specialist E-4 howitzer section chief in the division.
Education
Degrees, certifications, and relevant coursework
American Red Cross
First Responder and CPR, CPR and First Responder
Completed First Responder and CPR training through the American Red Cross on March 7, 2025.
Rogue Community College
Peer Support Specialist, Peer Support
Completed a Peer Support Specialist program at Rogue Community College in May 2016.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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