Cory Brubaker

Architect and oversee Uber's global CX technology ecosystem on Sprinklr, ensuring seamless integration, scalability, and alignment with enterprise objectives. Collaborate with cross-functional stakeholders to define and execute a unified CX strategy that balances operational excellence with customer-centric innovation.

Led global teams of 4–20+ consultants and alliance partners on four CXM technology strategy and operations projects (each valued at $700K+), achieving 96% year-over-year client retention. Subject matter expert in customer care change management, driving workflow automation that reduced agent handling time by 28%, improved analytics reporting speed by 40%, and increased average CSAT scores by 18% a

Alliance Partner and Subject Matter Expert for Sprinklr, a leading enterprise customer experience platform used by 2,800+ global brands. Led customized platform implementations for eighteen Fortune 500 clients across diverse industries—owning discovery, strategy, build, education, and empowerment—resulting in 97% on-time launches and 92% client adoption rates within the first 90 days.

Served as Subject Matter Expert and Project Manager for Blab, overseeing end-to-end client engagements and ensuring 100% on-time project delivery. Led new client onboarding and delivered engaging product demos that contributed to a 12% increase in platform adoption.

Served as an insight analyst managing a portfolio of 100+ client accounts, delivering timely insights and actionable recommendations to drive engagement and retention. Combined desktop research with BlabPredicts software data to produce daily and weekly performance reports, enabling clients to identify trends and adjust strategies in real time—reducing campaign lag by 20%.

Analyzed consumer data across diverse markets to uncover actionable insights that informed client strategies and drove business growth. Delivered comprehensive client reports using BlabPredicts software, increasing client satisfaction by 20% through clearer, data-driven recommendations.

Co-founded brashCreative, a nonprofit, student-run creative agency delivering innovative branding and advertising solutions for local businesses in Portland, OR. Developed and executed multi-media campaigns and events to amplify the Ethiopia Project's brand and message to diverse audiences.

Bachelor of Fine Art in Advertising, Research & Creative Strategy from The Art Institute of Portland from 2005 to 2008.

Associate of Arts & Science in Business Management, Human Relations and Sociology from Tacoma Community College from 2001 to 2004.