Open to opportunities

Derrick Shands

@derrickshands

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Motivated data analyst skilled in SQL, Tableau, and data-driven storytelling to inform business decisions.

United States

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What I'm looking for

I’m seeking a data role where I can use SQL, Tableau, and analytics to provide clear insights, collaborate with teams, and improve processes.

I am a motivated, detail-oriented Data Analyst with a foundation in data cleaning, visualization, and statistical analysis, strengthened by the Google Data Analytics Certificate. I combine technical skills in SQL, R, Tableau, Excel and BigQuery with practical experience producing dashboards and business insights.

In my recent role as a Trader Support Specialist I monitored data reports, identified discrepancies, documented recurring issues, and recommended process updates to improve efficiency. Previously, as a Customer Service Specialist I analyzed customer data trends, developed reporting logs that reduced resolution time, and maintained high satisfaction scores.

I bring strong problem-solving, critical-thinking, and communication skills, and I am eager to leverage analytical expertise to deliver data-driven insights that support strategic decision-making and operational improvements.

Experience

Work history, roles, and key accomplishments

Current

Trader Support Specialist

Current

Topstep

Jan 2024 - Present (1 year 11 months)

Supported traders by troubleshooting platform issues, monitored account activity to identify discrepancies, and documented recurring issues to improve operational efficiency and reduce resolution time.

Monitoring Troubleshooting Reporting SQL Communication Process Improvement Customer Support

Customer Service Specialist

McCluskey Chevrolet

Jan 2019 - Jan 2024 (5 years)

Managed client accounts and resolved escalated issues while analyzing customer data trends and creating reporting logs that reduced service request resolution time and improved customer satisfaction.

Customer Support Data Analysis Reporting Excel Google Sheets Account Management Process Improvement

Education

Degrees, certifications, and relevant coursework

University of Phoenix

Associate of Arts, Arts (minor: Programming)

2016 - 2018

Completed an Associate of Arts with a minor in programming, focusing on foundational coursework in liberal arts and introductory programming concepts.