Open to opportunities

Conrad Ward

@conradward

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I investigate catastrophe and liability claims, improving compliance, accuracy, and timely resolution.

United States

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What I'm looking for

I'm looking to apply my catastrophe claims, investigative review, quality audit, and compliance experience to resolve complex insurance files accurately and on time.

I've spent 10 years investigating catastrophe, auto, property, bodily injury, and general liability claims. At Pilot Catastrophe Services, I adjusted disaster-related claims after hurricanes and large-scale events while managing a 200+ claim caseload.

I performed quality audits on more than 200 case files monthly, audited denied claims and payment errors, and applied insurance contracts, state regulations, FEMA requirements, and service-level standards to support accurate outcomes. Previously, at The Best Claims Solutions and E.A. Renfroe & Co., I reviewed files against statutes, estimated property damage in Xactimate, analyzed medical and legal documentation, and negotiated demand settlements with claimant attorneys.

I'm focused on investigative review, policy interpretation, compliance-driven documentation, and resolving complex files with stakeholders, legal counsel, and vendors.

Experience

Work history, roles, and key accomplishments

Family Medical Leave - Family Caregiver

Mobile County

Nov 2025 - Feb 2026 (3 months)

Coordinated 24/7 hospice-supported care for a dementia patient, applying HIPAA-compliant documentation and confidentiality standards. Managed medical records, care schedules, and provider communications, protecting sensitive health information at all times.

Medical Records Management Care Coordination Crisis Response Patient Advocacy Claude ChatGpt

Remote Claims Examiner and Customer Support Specialist

Pilot Catastrophe Services

Jul 2021 - Nov 2025 (4 years 4 months)

Adjusted catastrophe-related auto, property, and bodily injury claims following hurricanes and large-scale disaster events, delivering accurate damage assessments under high-volume, time-sensitive conditions. Performed quality audits on 200+ case files monthly, ensuring accuracy, consistency, and compliance with service standards.

Quality Audits Compliance Microsoft Office CRM Software Claims Investigation Time Management Conflict Resolution Xactimate ICD 10 Mitchell UltraMate

File Review Compliance Specialist

The Best Claims Solutions

Aug 2017 - Jul 2021 (3 years 11 months)

Audited case files against state statutes for accuracy and compliance, ensuring timely, error-free submissions. Identified trends and efficiency opportunities in claims data, driving loss reduction and recovery gains.

Compliance Auditing Claims Data Analysis CRM Tools General Liability Stakeholder Management Xactimate

Bodily Injury Claims Specialist

E.A. Renfroe & Co.

Aug 2014 - Aug 2017 (3 years)

Analyzed medical/legal documentation to audit 100-200 bodily injury claims, improving accuracy and resolution time. Interacted directly with claimant attorneys to negotiate demand settlements, balancing liability exposure with fair, timely claim resolution.

Bodily Injury Claims Medical Documentation Fraud Detection Service quality Claims Processing

Education

Degrees, certifications, and relevant coursework

University of Phoenix

Business Administration and Accounting

Completed coursework toward Business Administration and Accounting, complemented by 10 years of hands-on claims processing and compliance experience in the insurance industry.