vernessa tucker

Handled homeowners weather-related claims including inspections, coverage review, reserve setting, and payment issuance to resolve claims efficiently and maintain customer satisfaction.

Set up property damage claims from FNOL, reviewed coverage, requested inspections, set reserves, and issued reimbursements while maintaining timely communication with state agencies and insureds.

Managed homeowner weather claims from intake through payment by reviewing policies, coordinating inspections with IA firms, setting reserves, and issuing claim payments.

Handled complex auto claims including disputed liability investigations, scene footage review, lapsed policy assessments, and estate claim management to ensure accurate settlements.

Settled virtual total loss claims after hurricanes by reviewing estimates, inspections, lienholder payoffs, salvage coordination, and negotiating settlements with insureds.

Resolved total loss claims from hurricane events by evaluating vehicle condition, coordinating lienholder payoffs, obtaining salvage quotes, and finalizing settlements with claimants.

Determined liability for property damage claims by interviewing parties, reviewing police reports, and coordinating appraisers and repairs while managing related payments and rentals.

Examined and settled homeowner weather claims by verifying loss facts, arranging inspections, reconciling estimates, and issuing payments including contents and ALE where applicable.

Reviewed and settled hurricane and severe weather auto claims by verifying coverage, organizing estimates, managing total loss processes, and coordinating salvage and payouts.

Provided customer service for professional liability policies including processing premiums, issuing certificates, making coverage changes, and creating endorsements in a call center environment.

Investigated and settled travel insurance claims by reviewing medical documentation, itineraries, and proofs of payment, authorizing payments within authority limits, and issuing denials as needed.

Settled major hurricane auto claims by reviewing estimates, flood sheets, vehicle inspections, coordinating lienholder payoffs, salvage moves, and finalizing total loss settlements with insureds.

Completed an associate degree focusing on foundational business and management principles relevant to administrative and operational roles.