Conrad Wright
@conradmusanje
Versatile remote professional specializing in data annotation, AI content evaluation, and customer support.
CanadaWhat I'm looking for
I am a detail-oriented remote professional with experience in data entry, data annotation, AI content evaluation, and customer-facing technical support. I consistently maintain accuracy and productivity in distributed work environments.
At Mercor I evaluate AI-generated content for clarity, safety, and accuracy, perform structured data labeling, and provide written feedback to improve system performance. My work is process-oriented and deadline-focused, with strong familiarity with QA guidelines.
Previously I delivered high-volume digital customer support with Shaw (Rogers), resolving technical and service issues, managing records in CRM systems, and maintaining strong customer satisfaction metrics. I also have hands-on experience in retail, service support, contract labour, and hospitality volunteering.
I bring independent problem-solving, clear communication, and adaptability to teams, combined with experience using CRM/ticket systems, Google Workspace, spreadsheets, remote collaboration platforms, and various AI tools. I pursue continuous improvement through independent philosophy study and coaching in fitness disciplines.
Experience
Work history, roles, and key accomplishments
AI Training & Data Annotation Specialist
Mercor
Jan 2024 - Present (2 years 2 months)
Evaluate AI-generated content for clarity, safety, and accuracy and perform structured data labeling and QA to improve system performance while maintaining high remote productivity.
Customer Service & Technical Support
Shaw
Jan 2022 - Jan 2024 (2 years)
Delivered high-volume digital customer support and resolved technical/service issues efficiently while managing service records in CRM systems and maintaining strong customer satisfaction metrics.
Retail & Service Support
Various Employers
Jan 2018 - Jan 2022 (4 years)
Handled transactions, customer inquiries, and operational workflows while maintaining records and supporting sales teams to improve service efficiency.
Labourer & Moving Assistant
Contract Roles
Jan 2019 - Jan 2021 (2 years)
Performed physically demanding tasks, organized materials, and supported logistics teams to ensure safe and efficient operations on short-term contracts.
Hospitality Volunteer
Kampala Serena Hotel
Jan 2019 - Dec 2019 (11 months)
Supported hotel operations and guest services, maintained cleanliness, and assisted staff to enhance guest experience during volunteer tenure.
Education
Degrees, certifications, and relevant coursework
Leduc Outreach School
Secondary School Diploma, General Secondary Education
Completed a Secondary School Diploma at Leduc Outreach School in Alberta, awarded in 2021.
Father Mercredi High School
High School studies, Secondary Education
Attended Father Mercredi High School in Alberta before transferring.
Taibah International School
High School studies, Secondary Education
Attended Taibah International School in Uganda before transferring.
Independent Philosophy Study
Independent Study, Philosophy
Undertook independent study in philosophy focusing on critical thinking and ethics over five or more years.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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