At Redox, I investigate production failures using AWS, PostgreSQL, JavaScript JSON filters, and TypeScript application code, tracing root causes to specific workflows, functions, or lines of code.
I guide integration partners through healthcare interoperability challenges with EHR APIs. I also use Claude Code and Gemini to examine error logs and codebase behavior while triaging application bottlenecks.
At Findhelp, I troubleshot technical issues with Python, GCP Logging, and Cloud SQL, and deployed targeted bug fixes in support of Product and Engineering. I also built and maintained internal tools, documentation, and automations to reduce ticket turnaround times.
Earlier at BigCommerce, I supported merchants working with RESTful APIs, e-commerce architectures, and the BigCommerce Checkout SDK. I also led the overnight technical support division as Technical Lead, coaching agents and refining support workflows.
