Collins Shikoli

I've supported customer operations at Bank of America, maintaining accurate records across internal systems, processing account changes, preparing documentation, and handling sensitive information with discretion.

I troubleshoot system and account issues, escalate discrepancies, and support fraud mitigation and compliance through customer security controls such as travel flags and account protections.

At HydroIQ in Nairobi, I collected and analyzed resident data to support a smart water monitoring platform for detecting leakages and monitoring water consumption. I'm currently pursuing a B.A. in Economics at the University of Nevada, Reno, with coursework in financial and managerial accounting.