Cornelia Joubert

I’m a highly experienced healthcare insurance and medical claims specialist with 10+ years supporting medical schemes, gap cover administration, broker operations, and healthcare funding. I manage complex medical aid and gap cover claims end-to-end—from submission through to final resolution—while delivering exceptional client service in high-volume environments.

In my current role as a Senior Medical Claims Consultant, I liaise directly with medical schemes for funding approvals, claims disputes, and benefit allocations. I support members with PMB applications, chronic condition registrations, hospital and procedure authorisations, and related healthcare funding processes, while coordinating remote client support through Outlook and broker platforms.

I’m known for maintaining accurate digital records and ensuring healthcare compliance, including POPIA. I also provide full medical scheme book administration for large client portfolios, handling member servicing and retention-focused query resolution with professionalism under pressure.