At Freelance / Independent Contractor, I managed calendars, travel itineraries, and email triage for small business clients, reclaiming up to 12 hours of executive focus time weekly. I also tracked concurrent projects in Asana and Trello.
I resolved customer inquiries through email and chat and integrated basic workflow automation using LLM tools such as ChatGPT, reducing repetitive administrative task completion time by 30%.
At TURBO GROUP HOLDING COMPANY, I provided executive support and technical troubleshooting for a distributed team. I managed incoming requests and used Microsoft 365 and AI prompts to automate data entry, research synthesis, and document formatting.
