Looking for a job

Cole Ellis

@coleellis

Message

I prepare accurate tax returns and deliver responsive customer support.

United States

Message

What I'm looking for

I'm looking for an opportunity where I can apply my accounting and tax preparation background, deliver accurate client support, and continue developing professionally while pursuing my MBA.

I prepared federal and state tax returns through the IRS-certified VITA program, handling wages, interest, dividends, and simple capital gains while supporting clients one-on-one.

I currently support customers at Perfect Game, resolving service issues and managing customer statistics accurately. I bring accounting education, QuickBooks and Excel proficiency, and a detail-oriented approach shaped by inventory and client-facing work.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Specialist

Current

Perfect Game

May 2025 - Present (1 year 5 months)

Provide professional customer service by addressing client questions, concerns, and service-related issues. Assist customers in resolving problems and utilize company software to manage customer statistics accurately.

Customer Service Problem Solving Communication Skills Company Technology Data Management

Tax Intern

Volunteer Income Tax Assistance (VITA)

Jan 2025 - May 2025 (4 months)

Prepared federal and state tax returns for clients through an IRS-certified VITA program, including wages, interest, dividends, and simple capital gains. Provided one-on-one client assistance while maintaining professionalism and confidentiality.

Tax Preparation VITA Client Assistance Attention To Detail Confidentiality

Inventory Clerk

Publix

May 2023 - Aug 2023 (3 months)

Maintained accurate inventory records by tracking stock levels, receiving shipments, and updating inventory systems. Conducted regular inventory counts and audits to ensure product accuracy and minimize discrepancies.

Inventory Management Stock Tracking Audit Data Entry Coordination