At Alorica Philippines, I lead enterprise-wide digital transformation strategy, using AI, cloud, and automation to improve efficiency, productivity, and customer experience.
I previously owned reporting delivery and project implementation as an Operations Support Analyst, coordinating Operations, Accounting, and Client Relations while interpreting KPI trends, variances, and performance issues.
My workforce and business analysis experience at Harte Hanks includes enterprise Intradiem deployment across Philippine and US sites, process improvement, forecasting, scheduling, reporting, and service issue resolution. I began my career producing analysis and classified reports for the Armed Forces of the Philippines.
