CoDee Cudia
@codeecudia
Experienced assistant manager with a focus on customer service excellence.
What I'm looking for
I am an experienced assistant manager with a strong background in cash handling, customer service, and transaction processing. My career has been defined by my commitment to ensuring customer satisfaction and operational efficiency in fast-paced work environments. I pride myself on my ability to communicate effectively and pay attention to detail, which has allowed me to maintain accuracy and resolve conflicts smoothly.
During my tenure at L&M Rib Brothers, I generated repeat business through exceptional customer service and developed strong working relationships with my team. I improved customer satisfaction by promptly addressing and resolving complaints, and I played a key role in recruiting and onboarding new employees to maintain adequate staffing levels. My experience has equipped me with the skills necessary to adapt quickly to new technologies and foster positive customer relations.
In my role as a cashier at Dunkin Donuts and Jerk 48, I consistently provided exceptional service, assisting customers with inquiries, returns, and refunds. My dedication to resolving transactional issues professionally has led to improved customer loyalty and positive feedback. I am eager to bring my skills and experience to a new opportunity where I can continue to excel in customer service and team leadership.
Experience
Work history, roles, and key accomplishments
Cashier
Jerk 48
Feb 2024 - Present (1 year 5 months)
Assisted customers with returns, refunds, and transactional issues, providing exceptional service that resulted in positive feedback. Resolved customer complaints professionally, leading to improved customer relations and loyalty. Built relationships with customers to encourage repeat business.
Cashier
Dunkin Donuts
Nov 2023 - Present (1 year 8 months)
Adapted quickly to new POS technologies, ensuring seamless transaction periods for both staff and customers. Built relationships with customers to encourage repeat business and fostered positive customer relations by resolving complaints and inquiries promptly. Assisted customers with purchases, item location, rewards programs, refunds, and returns with excellent accuracy levels.
Assistant Manager
L&M Rib Brothers
Apr 2020 - Present (5 years 3 months)
Generated repeat business through exceptional customer service and developed strong working relationships with staff, fostering a positive work environment. Improved customer satisfaction by promptly addressing complaints and monitored cash intake, increasing accuracy and reducing discrepancies. Assisted in recruiting, interviewing, hiring, and onboarding new employees to maintain adequate staffin
Education
Degrees, certifications, and relevant coursework
Chicago High School for Agricultural Sciences
High School Diploma, General Studies
Obtained a High School Diploma from Chicago High School for Agricultural Sciences. The curriculum focused on agricultural sciences.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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