Open to opportunities

D'Anndra Jones

@danndrajones

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Customer-service leader and assistant manager focused on fast, compliant operations.

United States

Message

What I'm looking for

I’m looking for a customer-focused role where I can lead a team, solve problems quickly, and keep daily operations running smoothly—handling service, payments, compliance, and clear communication with every guest.

I’m a customer-focused operations and service professional, with experience serving guests, assisting teams, and keeping daily workflows running smoothly. I build trust through clear communication and quick problem-solving, whether I’m resolving customer issues or supporting shift needs.

Across roles like Agent, Cashier, Team Member/Assistant Lead/Site Lead, and Assistant Manager, I’ve consistently handled service delivery, payment and records, and process accuracy. I keep work areas organized and compliant—checking inventory, preventing expired products, following health and safety standards, and ensuring company rules are met.

What drives me is the ability to lead by example: I assist team members during difficult moments, manage staff performance on site, and train employees in line with company policies and procedures. I’m looking for a place where I can keep teams goal-oriented while delivering dependable, high-quality customer service.

Experience

Work history, roles, and key accomplishments

Team Member / Assistant Manager

Chick-fil-A

Apr 2022 - Feb 2024 (1 year 10 months)

Prepared and served food and drink to guests while ensuring strict health and safety standards and maintaining clean work areas. Took customer orders, handled payments, supported shifts by assisting team members, and provided assistance to shift leaders including cash pickups and coverage as needed.

Health and Safety Compliance Sanitation Order Taking Customer Service Register Drawer Counting Team Support Issue Resolution

Team Member / Assistant Lead

Mako Medical

Dec 2021 - Mar 2022 (3 months)

Assisted patients promptly and ensured smooth delivery of daily operations. Managed staff performance, trained employees on company policies and procedures, and supported resolution of employee issues in line with company rules.

Patient Assistance Operations Support Customer Service Stakeholder and Supervisor Coordination Issue Resolution

Cashier / Dairy Manager

Ridleys Family Market

Oct 2020 - Dec 2021 (1 year 2 months)

Checked shelf inventory and product needs, ensured products were not expired or outdated, and supported efficient merchandising. Collected customer payments and served customers by addressing their wants and needs.

Merchandising Expiration Quality Control Customer Service Payment Processing Attention To Detail

Agent

Prospect Airport

Jan 2020 - Apr 2020 (3 months)

Provided customers with product and service information, researched and resolved customer issues using a complex computer program, and followed up to ensure satisfactory resolutions. Kept records of customer interactions and processed customer accounts and documents into the system.

Customer Service Issue Resolution Problem Solving Sales Closing Account Development Document Control Record keeping Time Management