Open to opportunities

Clinton Block

@clintblock

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Experienced systems analyst and CRM administrator driving scalable technology solutions.

United States

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What I'm looking for

I seek roles where I can lead CRM and infrastructure projects, collaborate cross-functionally, mentor teams, and implement scalable, customer-focused technology solutions.

I am a seasoned systems analyst and IT administrator with over 15 years in IT and nine years focused on application analysis and CRM systems. I have led enterprise deployments, maintained large-scale infrastructure, and implemented customer-facing solutions like Gladly CRM and AI chat assistants.

I excel at end-to-end system architecture, troubleshooting, documentation ownership, and cross-functional project management with vendor partners. At Nordstrom I administered Oracle Service Cloud for multiple brands, deployed virtualized services on AWS, and guided technology selection and optimization.

I mentor junior analysts, develop test and validation processes, and prioritize clear procedures and operational stability while staying attentive to emerging technology trends and customer-centric integrations.

Experience

Work history, roles, and key accomplishments

Senior Systems Analyst

Nordstrom

Jan 2022 - Oct 2025 (3 years 9 months)

Led selection, implementation, and maintenance of CRM systems including Gladly and IVR; deployed an AI chat assistant to improve customer and agent support and managed complex vendor partnerships and documentation across the organization.

CRM Gladly IVR Vendor Management Documentation Project Management AWS Testing and Validation Cross Functional Collaboration System Administration Software Implementation Customer Care

Systems Analyst

Nordstrom

Aug 2016 - Jan 2022 (5 years 5 months)

Deployed enterprise applications for 2,000+ users and administered Oracle Service Cloud across four brands; developed test processes and mentorship programs for junior analysts.

Service Cloud CRM Administration AWS Test Planning Mentorship Customer Care Systems Integrations Systems Administration

IT Operations Technician

Nordstrom

Jun 2010 - Aug 2016 (6 years 2 months)

Maintained hardware and provided in-person and remote support for facilities of 600–1,500 users and remote workforces of 800–2,000+ users; trained and mentored new technicians to sustain operations.

Remote Support Mentoring Telecommunications Computer Hardware And Software Technical Support Technical Documentation Technical Training