Cleonna Matthews
@cleonnamatthews
Motivated individual with hands-on experience in administrative support.
JamaicaWhat I'm looking for
I am a motivated and reliable individual with hands-on experience in administrative support, customer service, and clerical tasks. My proven ability to manage front desk operations and assist in inventory handling has been demonstrated in both professional and volunteer settings. I am skilled in Microsoft Office and excel in verbal and written communication, ensuring organized and efficient workflows.
Throughout my career, I have committed to delivering quality service and adapting quickly to new challenges. My experience as a Cold Caller at Resource Match involved conducting high-volume outbound calls and maintaining accurate records in CRM software. Additionally, my role as a Clerical Assistant Intern at the Manchester Municipal Corporation allowed me to support the administrative team with data entry and report preparation, further enhancing my organizational skills.
In my volunteer roles, I have welcomed visitors and assisted with community events, showcasing my ability to engage with the public positively. I am eager to contribute my skills and experiences to a dynamic team that values commitment and quality service.
Experience
Work history, roles, and key accomplishments
Cold Caller
Resource Match
May 2024 - Jun 2025 (1 year 1 month)
Conducted high-volume outbound calls to prospective customers using scripts. Maintained accurate records of calls, interactions, and outcomes in CRM software.
Clerical Assistant Intern
Manchester Municipal Corporation
Jan 2024 - Apr 2024 (3 months)
Assisted the administrative team with data entry, filing, and report preparation. Supported the scheduling of meetings and community service activities.
Camp Assistant
Broken Hurst Summer Camp
Jul 2023 - Aug 2023 (1 month)
Supervised campers and helped facilitate group activities and games. Ensured the safety and engagement of children during camp hours.
Receptionist Assistant
Manchester Community Centre
Mar 2023 - Apr 2023 (1 month)
Welcomed visitors, answered incoming calls, and directed inquiries. Assisted with filing documents, logging appointments, and maintaining front desk organization.
Retail Assistant
J-Wyn Pharmacy
Jul 2022 - Jul 2022 (0 months)
Supported store staff by organizing items and maintaining tidy product displays. Assisted customers in locating products and provided friendly service.
Education
Degrees, certifications, and relevant coursework
Knox College
Associate Degree, Humanities and Social Sciences
Completed CAPE examinations in Law, Sociology, Communication Studies, and Literatures in English. Developed strong analytical, research, and communication skills through these advanced subjects.
Mount Saint Joseph Catholic High School
High School Diploma, General Studies
Graduated with CXC passes in English A, English B, Mathematics, Spanish, Principles of Accounts, Principles of Business, Information Technology, and Human and Social Biology. Gained foundational knowledge across various disciplines, including business, science, and languages.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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