Open to opportunities

soraya Flores

@sorayaflores

Message

Insight-driven Data Analyst and Data Engineer turning raw data into business intelligence.

Honduras

Message

What I'm looking for

I’m looking for a role where I can turn complex data into reliable BI dashboards and operational insights using SQL and modern BI tools. I want cross-functional collaboration, clear requirements, and opportunities to improve data quality end-to-end.

I’m a data-driven professional with 4+ years of experience in data analytics and engineering, blending technical skill with business insight to drive informed decision-making. I specialize in building efficient data models, designing interactive dashboards, and ensuring data quality across complex systems. My work empowers teams with meaningful insights through tools like Power BI, SQL, BigQuery, and Oracle Service Cloud.

With a Master’s in Information Technology Management and Microsoft Azure Data Fundamentals certification, I bring a proactive, solution-oriented approach to every project. I thrive in cross-functional teams, continuously improving processes and fostering a data-centric culture.

Experience

Work history, roles, and key accomplishments

Current

Data Analyst

Current

ICC Interactive

Aug 2025 - Present (10 months)

Monitored process efficiency and identified data integrity issues to support organizational goals. Built and updated interactive dashboards in Looker and Excel for operational reporting and dynamic business monitoring.

Data Analysis SQL Looker Studio Power BI Data Integrity KPI Reporting

Current

Data Analyst

Current

ICC Interactive Call Center

Aug 2025 - Present (10 months)

Monitored process efficiency and identified data integrity issues to support organizational goals. Built and updated interactive dashboards in Looker and Excel for ongoing operational reporting and data exploration.

SQL Looker Studio Power BI Data Integrity

Data Engineer

Contollo Consulting

Mar 2022 - Jun 2025 (3 years 3 months)

Optimized Power BI dashboards by analyzing user interaction and report usage patterns. Developed T-SQL (SQL Server) reports and designed data models, improving performance via indexing strategies and validation testing.

T SQL SQL Server Power BI Data Modeling Data Performance DB Diagram Data Integration

Data Analyst

Startek

Nov 2017 - Mar 2022 (4 years 4 months)

Analyzed and tracked data to uncover trends, forecast outcomes, and improve data quality by detecting anomalies. Created and maintained SQL-based reports and dashboards in Power BI, Tableau, and Oracle Service Cloud to support operational and executive decision-making.

SQL Power BI Tableau Service Cloud Data Forecasting Data Anomalies Dashboard Development

Programmer Analyst

Dimmerca, S.A.

Mar 2017 - Nov 2017 (8 months)

Developed and maintained web applications using PHP, JavaScript, CSS, Bootstrap, and HTML, implementing UI/UX improvements based on testing and user feedback. Managed MySQL relational databases with SQL queries and validation checks, and supported application and infrastructure stability through monitoring and troubleshooting.

PHP MySQL SQL Web Application Development Bootstrap Data Validation System Configuration Troubleshooting