soraya Flores
@sorayaflores
Insight-driven Data Analyst and Data Engineer turning raw data into business intelligence.
What I'm looking for
I’m a data-driven professional with 4+ years of experience in data analytics and engineering, blending technical skill with business insight to drive informed decision-making. I specialize in building efficient data models, designing interactive dashboards, and ensuring data quality across complex systems. My work empowers teams with meaningful insights through tools like Power BI, SQL, BigQuery, and Oracle Service Cloud.
With a Master’s in Information Technology Management and Microsoft Azure Data Fundamentals certification, I bring a proactive, solution-oriented approach to every project. I thrive in cross-functional teams, continuously improving processes and fostering a data-centric culture.
Experience
Work history, roles, and key accomplishments
Data Analyst
ICC Interactive
Aug 2025 - Present (10 months)
Monitored process efficiency and identified data integrity issues to support organizational goals. Built and updated interactive dashboards in Looker and Excel for operational reporting and dynamic business monitoring.
Data Analyst
ICC Interactive Call Center
Aug 2025 - Present (10 months)
Monitored process efficiency and identified data integrity issues to support organizational goals. Built and updated interactive dashboards in Looker and Excel for ongoing operational reporting and data exploration.
Data Engineer
Contollo Consulting
Mar 2022 - Jun 2025 (3 years 3 months)
Optimized Power BI dashboards by analyzing user interaction and report usage patterns. Developed T-SQL (SQL Server) reports and designed data models, improving performance via indexing strategies and validation testing.
Data Analyst
Startek
Nov 2017 - Mar 2022 (4 years 4 months)
Analyzed and tracked data to uncover trends, forecast outcomes, and improve data quality by detecting anomalies. Created and maintained SQL-based reports and dashboards in Power BI, Tableau, and Oracle Service Cloud to support operational and executive decision-making.
Programmer Analyst
Dimmerca, S.A.
Mar 2017 - Nov 2017 (8 months)
Developed and maintained web applications using PHP, JavaScript, CSS, Bootstrap, and HTML, implementing UI/UX improvements based on testing and user feedback. Managed MySQL relational databases with SQL queries and validation checks, and supported application and infrastructure stability through monitoring and troubleshooting.
Education
Degrees, certifications, and relevant coursework
Universidad Tecnológica Centroamericana (UNITEC)
Master's in Information Technology Management, Information Technology Management
Completed a Master's in Information Technology Management at UNITEC in December 2020.
UNITEC Universidad Tecnologica Centroamericana
Master's in Information Technology Management, Information Technology Management
Earned a Master's in Information Technology Management from UNITEC Universidad Tecnologica Centroamericana, completed in December 2020.
Universidad Católica de Honduras (UNICAH)
Bachelor's Degree in System Engineering, System Engineering
Earned a Bachelor's Degree in System Engineering at UNICAH in December 2019.
UNICAH Universidad Catolica de Honduras
Bachelor Degree in System Engineering, System Engineering
Completed a Bachelor Degree in System Engineering at UNICAH Universidad Catolica de Honduras in December 2019.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
Skills
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