Open to opportunities

Claudia Zema

@claudiazema

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Experienced HR professional with a focus on talent acquisition and employee experience.

United States

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What I'm looking for

I am looking for a role that values employee engagement and offers opportunities for growth.

With over 10 years of global experience in human resources, I specialize in talent management, employee relations, and HR operations. My career has been marked by measurable improvements in engagement, retention, and hiring efficiency, driven by my expertise in HRIS implementation and aligning HR strategies with business goals. Having lived in six countries, I possess a deep understanding of cultural dynamics, which enhances my ability to deliver localized solutions for diverse teams.

Throughout my career, I have achieved significant milestones, including increasing company growth by 38% in under seven months and launching engagement initiatives that boosted employee satisfaction by 40%. My approach to HR is rooted in fostering a positive workplace culture, enhancing communication transparency, and implementing effective performance management strategies. I am passionate about creating environments where employees thrive, and I continuously seek innovative ways to improve HR processes and employee experiences.

Experience

Work history, roles, and key accomplishments

HR Generalist

ASEC Engineers

Jun 2022 - May 2024 (1 year 11 months)

Led recruitment and employee engagement initiatives in an engineering company, significantly improving employee satisfaction and retention rates. Streamlined onboarding processes and developed performance management strategies, resulting in increased productivity and HR efficiency.

Employee Engagement Performance Management HRIS Onboarding Employee Relations Conflict Resolution Benefits Administration Talent Management

Talent Director

Clareo Partners

Jan 2022 - Jun 2022 (5 months)

Oversaw the end-to-end hiring process and enhanced employee relations in a consulting firm, leading to improved organizational culture and HR efficiency. Implemented performance reviews and feedback processes, boosting productivity and retention.

Talent Acquisition Employee Relations Performance Reviews HRIS Onboarding Offboarding Recruitment Strategy Employee Engagement Team Building

Head of HR

Cambridge Family Enterprise Group

May 2019 - Jan 2022 (2 years 8 months)

Drove HR initiatives to enhance employee satisfaction and engagement in a consulting firm. Managed recruitment processes and established HR policies, resulting in significant improvements in productivity and alignment with company values.

Employee Relations Recruitment HR Policies Performance Management Succession Planning HR Processes Employee Engagement Leadership

Franchise Owner

Baby Safe Homes

Nov 2017 - Jul 2019 (1 year 8 months)

Managed operations and customer service for a baby-proofing installation company, enhancing brand visibility and operational efficiency through strategic planning and marketing initiatives.

Operations Management Customer Service Strategic Planning Marketing Sales Procurement Consultation Leadership

Consultant

ABRAS

Sep 2010 - Dec 2012 (2 years 3 months)

Restructured administrative processes for a non-profit organization, significantly improving operational efficiency and community engagement through enhanced recruitment and event coordination.

Administrative Processing Community Engagement Recruitment Event Coordination CRM Software Public Relations Process Improvement

Associate

PricewaterhouseCoopers (PwC)

Aug 2008 - Jul 2009 (11 months)

Improved client satisfaction and operational efficiency in a global professional services firm by streamlining processes and enhancing HR workflows through data-driven insights.

Process Improvement Workflows Data Analysis Project Management Consulting Communication Team Collaboration

HR Coordinator

Bain & Company

Jun 2002 - Aug 2005 (3 years 2 months)

Achieved recruitment success and enhanced HR efficiency in a management consulting firm by implementing customized HRIS systems and fostering a culture of growth and transparency.

Recruitment HRIS Employee Engagement Performance Reviews Policy Development Community Outreach Process Optimization Data Management Compliance

Education

Degrees, certifications, and relevant coursework

Hawaii Pacific University

MBA, Business Administration

2006 - 2007

Completed a Master of Business Administration focusing on advanced business concepts and practices, preparing for leadership roles in various industries.

Hawaii Pacific University

MA, Human Resource Management

2005 - 2006

Earned a Master of Arts in Human Resource Management, emphasizing strategic HR practices and organizational behavior to enhance employee performance.

Universidade Mackenzie

BS, Psychology

1998 - 2002

Obtained a Bachelor of Science in Psychology, focusing on human behavior, mental processes, and the application of psychological principles in various settings.