At Natura &Co, I manage regional commercial relationships and retention across a $5.5M USD annual portfolio. I serve as the primary contact for 3,000+ commercial partners, supporting onboarding and new feature rollouts that increased active platform usage by 20% and network engagement by 26%.
I proactively identify account risks and achieved 104% target completion and #2 statewide performance in 2024–2025. I also work with Operations, Product, and Finance to resolve client issues and improve service delivery.
Before Natura &Co, I managed enterprise client portfolios and corporate agreements at Caixa Econômica Federal. I partnered with Legal and Risk on complex contracts and client requests, maintaining 100% accuracy and compliance across 24 consecutive months.
