Open to opportunities

Claudia Aguilera

@claudiaaguilera

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Bilingual operations and customer service leader with 15+ years in financial administration.

United States

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What I'm looking for

I seek a hands-on operations role where I can improve processes, manage finances and teams, ensure compliance, and build strong client relationships.

I am a bilingual operations and customer service professional with over 15 years of experience managing business operations, financial administration, and long-term client relationships. I have launched new service divisions, developed SOPs, implemented safety and compliance programs, and overseen payroll, vendor payments, sales tax filings, and lien processing.

My background includes supervising and training technicians, improving operational efficiency through process improvements and QuickBooks reporting, negotiating carrier rates, and providing frontline customer support and consulting for small businesses. I bring hands-on experience with QuickBooks Online, SurePayroll, NetSuite, CRM platforms, and strong bilingual communication in English and Spanish.

Experience

Work history, roles, and key accomplishments

Current

Executive Assistant

Current

Boricua Express

Jan 2004 - Present (21 years 11 months)

Support daily business operations including accounting, payroll, scheduling, reconciliations, and preparation of monthly revenue reports and annual budgets for executives.

Executive Support Accounting Payroll Reconciliations Scheduling Reporting Vendor Management

Director of Operations

Pelican Pools and Service

Jun 2024 - Sep 2025 (1 year 3 months)

Launched a new service division, secured licenses and SOPs, supervised and trained 3 technicians, and streamlined financial operations including payroll and QuickBooks reporting to improve efficiency.

Operations Management SOP Development Quickbooks Compliance Customer Retention Financial Reporting

Customer Service Specialist

Gutters Direct

Sep 2016 - Jul 2021 (4 years 10 months)

Provided front-line customer support, processed orders and shipping documentation, negotiated carrier rates to reduce delivery costs, and improved on-time fulfillment and customer satisfaction.