Open to opportunities

Hillary Strater

@hillarystrater

Message

Detail-oriented business operations manager driving process improvements and operational efficiency.

United States

Message

What I'm looking for

I seek a role where I can lead operations or programs, improve processes, manage grants/accounts, and collaborate with leadership to drive measurable results.

I am a detail-oriented business management professional with extensive experience in business operations, project management, administrative and financial administration. I partner with senior leadership to streamline processes, update SOPs, manage onboarding, reconcile accounts, and support grant research and reporting to secure funding.

I have a proven record of organizing large-scale outreach (contacting over 1.1 million individuals and onboarding 630+ clients), improving operational efficiency, and presenting to partners to win contracts. I am proficient in Office 365, Google Workplace, QuickBooks, and multiple communication and CRM tools, and I thrive on building relationships with stakeholders to meet organizational goals.

Experience

Work history, roles, and key accomplishments

Current

Business Operations Manager

Current

Full Circle Employment Solutions

May 2020 - Present (6 years 1 month)

Oversee company operations, streamline SOPs, and support CEO/COO to maximize efficiency; led outreach reaching 1.1M individuals and assigned 630+ clients generating potential $17.8M revenue over five years.

Operations Management Process Improvement Grant writing SOP Development Vendor Management Administrative Support Reporting Customer Outreach

Executive Assistant

Randy's SNT

Oct 2017 - May 2020 (2 years 7 months)

Provided COO-level administrative support, developed policies and cross-training programs, managed accounts receivable and vendor communications to improve order and inventory controls.

Executive Support SOP Development Accounts Receivable Vendor Management Inventory Control Recruiting Customer Service Reporting

Accounts Receivable Rep

Daniel's Energy

Sep 2013 - Jun 2017 (3 years 9 months)

Managed remote office customer billing and payments, processed credit/e-check transactions, supported collections, and maintained CRM for lead and account tracking.

Accounts Receivable Billing Payments Processing Collections CRM Customer Service Multi Line Phone Systems Data Entry