Poy Donasco

I've built AI training datasets at Agents Only and Innodata by annotating video, text, images, audio, and model-generated content. I apply detailed taxonomies, label events and entities, evaluate LLM outputs, and conduct quality checks to keep datasets accurate and consistent.

At Tata Consultancy Services, I processed and validated complex, high-volume insurance, claims, and tax compliance data while protecting confidential information and meeting SLA requirements. I also created SOPs, workflow guides, and documentation that improved operational consistency and knowledge transfer.

My experience at TaskUs and Alorica combines content moderation, KPI monitoring, fraud investigation, e-commerce operations, coaching, and customer support. I bring a process-focused approach to quality, compliance, and continuous improvement.