Clarence Nyamasoka
@clarencenyamasoka
Database & SQL operations specialist who builds reliable systems and evaluates LLM outputs with rigorous QA.
ZimbabweWhat I'm looking for
I’m a Database & SQL Operations Specialist and Remote IT systems support professional with 5+ years of experience supporting business-critical systems across Linux/WHM/cPanel hosting environments, Microsoft 365, Windows/macOS endpoints, ERP/accounting platforms, and web applications.
I’m especially strong in SQL/database reasoning—checking schema assumptions, joins, filters, and output shape—while applying operational safety through data validation, normalization concepts, and backup/restore fundamentals.
On the AI side, I evaluate model responses for correctness, missing assumptions, safety, reproducibility, clarity, edge cases, and real-world usefulness. I also contribute to deterministic benchmark task design, prompt verification, rubric-based scoring, technical fact-checking, and clear written feedback.
Known for practical troubleshooting and root-cause thinking, I use structured logs, incident triage, access checks, and clear escalation documentation. I also build SOPs and troubleshooting guides that help both technical and non-technical users follow steps confidently and reduce repeat issues.
Experience
Work history, roles, and key accomplishments
Desktop Support Specialist
303 Logistics
Aug 2025 - Present (10 months)
Provided remote support for Windows, macOS, and Microsoft 365 users, handling account access, onboarding, and endpoint troubleshooting. Documented incidents in Zendesk with clear issue summaries, reproduction context, and resolution guidance, improving consistency for non-technical users.
QA and UX Tester
Testbirds
Aug 2018 - Present (7 years 10 months)
Performed QA/UX testing on digital products, documenting functionality, usability, defects, and performance-related issues with clear expected-vs-actual results. Used AI-assisted testing and analytical review to compare outputs, identify inconsistencies, and improve evaluation quality.
IT Administrator
Rapid ICT Solutions
Oct 2020 - Jul 2025 (4 years 9 months)
Administered Linux/AlmaLinux VPS and WHM/cPanel hosting, managing DNS, SSL/TLS, email services, provisioning, migrations, and availability troubleshooting. Developed disaster recovery and business-continuity plans and delivered IT consultancy using structured troubleshooting, configuration review, and escalation documentation.
IT Administrator
Corporate Excellence
Oct 2019 - Jun 2020 (8 months)
Modernized IT infrastructure to improve reliability, collaboration, and secure endpoint support through Office 365 adoption. Resolved LAN/WAN and access issues and supported secure user operations with improved endpoint reliability.
Online Systems Consultant
CMEJRKH Holding
Jun 2019 - Sep 2019 (3 months)
Developed websites and online business-support workflows, performing hardware, software, and systems troubleshooting to improve reliability. Supported networking system operations and resolved technical issues to maintain dependable online services.
Education
Degrees, certifications, and relevant coursework
Midlands State University
Bachelor of Science (Honours), Information Systems
Earned a BSc Honours degree in Information Systems at Midlands State University in 2018.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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