Open to opportunities

Claire Drilon

@clairedrilon

Message

I run multi-site hospitality operations, reporting, scheduling, procurement, and high-volume customer service.

United Kingdom

Message

What I'm looking for

I'm seeking an office administration, receptionist, or senior hospitality management role where I can apply my organisational skills, commercial awareness, reporting experience, and professional, people-focused approach.

At Caravan Coffee Roasters, I manage administrative procedures across two locations, including cash reconciliation, financial reporting, staffing schedules, supplier orders, and KPI reporting. I use Toast POS and Excel to analyse revenue, footfall, transaction value, and product performance while supporting a consistent 4.5+ Google Reviews rating.

Previously, I ran daily operations at Lane Eight Coffee, improving labour cost efficiency by approximately 10–15% and reducing onboarding time to under 10 days. I also supervised front-of-house at Aimé Leon Dore’s Soho café, supporting 200+ daily covers at peak and producing sales and footfall reports for business planning.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager / Barista

Current

Caravan Coffee Roasters

Jan 2026 - Present (7 months)

Managed daily administrative procedures across two locations, including cash reconciliation, financial reporting, and staff scheduling. Coordinated procurement with 8+ vendors and produced weekly KPI reports using Toast POS and Excel.

Excel Procurement Supplier Management Scheduling KPI Reporting Cash Reconciliation Customer Service

Operations Manager

Lane Eight Coffee

May 2024 - Jan 2025 (8 months)

Ran daily operations of an independent café with £8,500 weekly turnover, managing a team of 6. Handled stock ordering, supplier relationships, and created an onboarding programme reducing training time to under 10 days.

Operations Management Stock Control Supplier Management Team Leadership Training Square POS Excel

Café Supervisor

Aimé Leon Dore / Café Leon Dore

Jun 2022 - Oct 2023 (1 year 4 months)

Ran front-of-house at a flagship café within a globally recognised fashion brand, averaging 200+ covers daily. Generated weekly sales and footfall reports using Square POS and Excel, and wrote SOPs for bar workflow and team coordination.

Square POS Excel Reporting SOP Development Team Coordination

Assistant Stylist

Zadrian and Sarah Studio

Jun 2019 - Jan 2020 (7 months)

Conducted research for a Prada project, sourcing garment references for a red carpet event with 500+ guests. Coordinated with 15+ fashion houses and PR teams for editorial shoots and client fittings.

Styling Event Coordination